Senior Customer Success Manager, Managed Inference

Own strategic relationships with AI-native customers running production inference workloads, ensuring performance, reliability, latency, scalability, and cost optimization. Serve as a technical liaison between customers and internal engineering teams, guiding model deployment and inference optimization across managed inference, Kubernetes-based solutions, GPUs, autoscaling, observability, and production readiness. Monitor adoption and ROI, coordinate customer journeys, advocate customer needs to influence roadmap priorities, and deliver training, workshops, and case studies.