WPP

5 days ago

Workday HCM Lead Analyst

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Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead Workday HCM support for post go-live operations, partnering with the Workday Services team and People teams to deliver high-quality advice across core HCM, absence, time tracking, compensation, and org structures. Manage a team of analysts in Mexico, triage and progress tickets (including P1/P2 incidents), handle change requests, ensure data requests and maintenance, guide troubleshooting, and maintain up-to-date process documentation while safeguarding global standards.

Location: Mexico City

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Manage a team of analysts located in Mexico and assign/progress tickets to meet release schedules.
•Diagnose and resolve Workday HCM issues and manage P1/P2 incidents through to production while keeping requestors informed.
•Manage change requests by establishing underlying requirements, proposing options, and fully documenting changes.
•Support data requests and maintenance (including rescind, correct, and EIBs) and provide guidance when troubleshooting complex issues.
•Provide functional expertise to People teams, maintain up-to-date process documentation, participate in testing, and propose solutions for enhancements.

Key Requirements

•Certified or experienced in Workday core HCM, absence/time tracking, and compensation.
•Take ownership of queries and successfully resolve issues.
•Experience using Jira, ServiceNow, or similar service management software.
•Effective team player working with others to achieve common goals.
•Excellent listening and communication skills, able to challenge stakeholders to fully understand requirements.

Skills:CommunicationListeningStakeholder managementOrganizational skillsAttention to detail

Certifications:Workday

Languages:English

Tech Stack:WorkdayWorkday HCMAbsenceTime trackingCompensationJiraServiceNow

Company Brief

WPP

Global marketing and communications services group offering advertising, media investment management, branding, public relations, and digital services to multinational clients across industries.

Industry: Advertising Media Groups

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1971

Website LinkedIn

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WPP