Databricks

1 month ago

Senior Manager, Global Premier Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Leader within the Premier Support team responsible for building and guiding a high-performing team of Designated Support Engineers delivering white-glove support for enterprise customers. You’ll hire, mentor, and develop technical advocates, partner with cross-functional teams, and drive improvements to boost customer satisfaction and reduce time to mitigation for complex incidents.

Location: Sydney

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Hire, onboard, and develop a top-tier team of designated support engineers (DSE)
•Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences
•Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs
•Contribute to program enhancements and offerings tailored to evolving customer needs
•Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers and drive high customer satisfaction

Travel: Low travel

Key Requirements

•5+ years of technical support or field leadership experience managing global technical teams
•5+ technical experience in Python, Java or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms (AWS, Azure, or GCP)
•B.S degree in Computer Science or a related field (M.S. preferred)
•Proven ability to hire and scale high-performing support or field teams, enabling them and helping them grow in larger roles
•Experience working cross-functionally with Sales, Field Engineering, Product Management, and Engineering

Experience:5+ yearsEnterprise softwareCloud

Education:Bachelor's

Skills:PythonJavaScalaSQLLinuxUnixAWSAzureGCPCloud

Languages:English

Tech Stack:PythonJavaScalaSQLLinuxUnixAWSAzureGCPCloud

Company Brief

Databricks

Provides a unified data analytics platform powered by Apache Spark to simplify building, deploying, and scaling data engineering, data science, and machine learning workloads for enterprises.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn

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Databricks

1 month ago

Senior Manager, Global Premier Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Hire, onboard, and develop a top-tier team of designated support engineers (DSE)
•Identify and operationalize process improvements to meet or exceed team performance KPIs and create consistently exceptional support experiences
•Partner closely with field, engineering, support, and other cross functional stakeholders within Databricks to ensure seamless post-sales experience and advocate customer needs
•Contribute to program enhancements and offerings tailored to evolving customer needs
•Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership teams to resolve technical blockers and drive high customer satisfaction

Travel: Low travel

Key Requirements

•5+ years of technical support or field leadership experience managing global technical teams
•5+ technical experience in Python, Java or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms (AWS, Azure, or GCP)
•B.S degree in Computer Science or a related field (M.S. preferred)
•Proven ability to hire and scale high-performing support or field teams, enabling them and helping them grow in larger roles
•Experience working cross-functionally with Sales, Field Engineering, Product Management, and Engineering

Experience:5+ yearsEnterprise softwareCloud

Education:Bachelor's

Skills:PythonJavaScalaSQLLinuxUnixAWSAzureGCPCloud

Languages:English

Tech Stack:PythonJavaScalaSQLLinuxUnixAWSAzureGCPCloud

Company Brief

Databricks

Provides a unified data analytics platform powered by Apache Spark to simplify building, deploying, and scaling data engineering, data science, and machine learning workloads for enterprises.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2013

Website LinkedIn