Director, Global Premier Support

Databricks
Sydney
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 15+ yearsEducation: bachelorsSkills: ["Leadership","Mentoring","Stakeholder management","Communication","Collaboration"]

Lead and scale a global Premier Support team of Designated Support Engineers delivering white-glove, enterprise-ready support. Hire, mentor, and develop engineers; partner with GTM, field and product teams to optimize post-sales experiences, drive customer satisfaction, and reduce time to mitigation for technical issues. Influence programs, collaborate cross-functionally, and travel occasionally as needed.

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FursaFursa
Databricks
Databricks
2 months ago

Director, Global Premier Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead and scale a global Premier Support team of Designated Support Engineers delivering white-glove, enterprise-ready support. Hire, mentor, and develop engineers; partner with GTM, field and product teams to optimize post-sales experiences, drive customer satisfaction, and reduce time to mitigation for technical issues. Influence programs, collaborate cross-functionally, and travel occasionally as needed.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Hire, onboard, and develop a top-tier team of designated support engineers (DSE).
  • •Identify and operationalize process improvements to meet or exceed team KPIs and create exceptional support experiences.
  • •Partner with field, engineering, support, and cross-functional stakeholders to ensure seamless post-sales experience and advocate customer needs.
  • •Contribute to program enhancements and offerings tailored to evolving customer needs.
  • •Coordinate execution and collaborate across customers, accounts teams and regional GTM leadership to resolve technical blockers and drive high customer satisfaction.
Travel: Low travel

Key Requirements

  • •15+ years of industry experience with at least 7+ years of management experience.
  • •Proven ability to hire and scale high-performing support or field teams, enabling them to grow in larger roles.
  • •5+ years of technical experience in Python, Java or Scala-based application development, SQL databases, Linux/Unix systems, or cloud platforms (AWS, Azure, or GCP).
  • •5+ years of technical support or field leadership experience managing global technical teams, with willingness to travel to team locations.
  • •B.S. degree in Computer Science or a related field (M.S. preferred)
Experience:15+ yearsEnterprisePremier supportLeadershipGlobal teams
Education:Bachelor's
Skills:LeadershipMentoringStakeholder managementCommunicationCollaboration
Languages:English
Tech Stack:PythonJavaScalaSQLLinuxAWSAzureGCP

Company Brief

Databricks
Provides a unified data analytics platform powered by Apache Spark to simplify building, deploying, and scaling data engineering, data science, and machine learning workloads for enterprises.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn