DSM

1 week ago

Senior/ Coordinator, Customer Quality Excellence

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Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a key quality partner for customers, handling quality-related inquiries and deviations with timely, accurate responses. Act as the quality point of contact and customer voice internally, manage complaint handling, and build customer QA relationships through service levels and Key Account programs. Continuously improve customer service processes, and provide operational support across projects and QA inputs for sales, marketing, and new product/service implementation.

Location: Barcelona

Workplace: Onsite

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Seniority: Mid level

Key Responsibilities

•Be the quality key contact for customers and internal business partners and represent customers’ quality needs internally.
•Build customer QA relationships by establishing service levels supporting Global and regional Key Account program programs.
•Support complaint handling processes to meet customer expectations.
•Ensure timely and correct responses to customer requests including issues, questions, quality statements, and questionnaires.
•Identify opportunities to improve customer service processes and provide QA-related operational support within projects and for sales/marketing for new products and services.

Key Requirements

•MSc-BSc level (or equivalent) in chemistry, food technology, microbiology or a similar field.
•Several years of operational Quality Assurance experience in the food industry (manufacturing or business) with proven customer interaction.
•High customer focus with a strong stakeholder service orientation and mindset.
•Strong accountability: take initiative, communicate, and see issues through to completion.
•Good written and oral communication skills in English (and preferably Spanish).

Experience:Food industryManufacturing

Education:Master's in chemistry, food technology, microbiology (or similar)

Skills:Customer focusStakeholder service orientationAccountabilityCollaborationCommunication

Languages:EnglishSpanish

Company Brief

DSM

DSM-Firmenich is a global leader in food ingredients, nutrition, fragrances and beauty solutions, formed by the merger of DSM and Firmenich to provide sustainable, science-driven products and services across food, health and personal care industries.

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Geneva, Switzerland

Founded: 2023

Website LinkedIn

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DSM