Forward Deployed Product Manager

Probably Genetic
San Francisco
Workplace: HybridFull timeUSD 155,000 - 195,000 annuallyFunction: Product ManagementExperience: 5+ yearsSkills: ["Stakeholder management","Communication","Customer empathy","Data storytelling","Cross-functional collaboration"]

Lead a new product end to end, owning vision and strategy while building a consolidated backlog from customer requests, feedback, and complaints. Own the full post-sale relationship for key biopharma accounts and translate customer needs into polished, data-driven insight packages and roadmap priorities. Partner with BD and engineering to scope improvements, run proactive account cadences, and build lightweight AI-assisted tools to streamline reporting and reduce manual effort.

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FursaFursa
Probably Genetic
Probably Genetic
2 days ago

Forward Deployed Product Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead a new product end to end, owning vision and strategy while building a consolidated backlog from customer requests, feedback, and complaints. Own the full post-sale relationship for key biopharma accounts and translate customer needs into polished, data-driven insight packages and roadmap priorities. Partner with BD and engineering to scope improvements, run proactive account cadences, and build lightweight AI-assisted tools to streamline reporting and reduce manual effort.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Lead a new product line end to end, owning vision and strategy.
  • •Build and maintain a consolidated backlog of customer requests, feedback, and complaints, identifying patterns and turning them into roadmap-ready feature requests.
  • •Prepare and deliver polished, data-driven insight packages and presentations for customer stakeholders.
  • •Own the full post-sale customer relationship for key biopharma accounts, ensuring a consistent, high-quality customer experience.
  • •Partner with BD and engineering to scope and prioritize customer-informed improvements; build AI-assisted tools and run a regular cadence of customer check-ins to surface insights and risks.

Pay and Benefits

Salary: USD 155,000 - 195,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveRemote Work

Key Requirements

  • •5+ years of experience in customer success, solutions, forward-deployed engineering, product management, or a related client-facing role in a biopharma, healthtech, or data-driven B2B environment.
  • •Independently manage senior stakeholder relationships, including running proactive account cadences and handling escalations.
  • •Strong data fluency in spreadsheets, and comfort using SQL or Python to pull, clean, and package insights.
  • •Excellent written and verbal communication, producing polished customer-facing deliverables such as decks and insight summaries.
  • •Translate customer feedback into product requirements and work with engineering to deliver improvements.
Experience:5+ yearsBiopharmaHealthtechData-driven B2BGeneticsHealthcare
Skills:Stakeholder managementCommunicationCustomer empathyData storytellingCross-functional collaboration
Tech Stack:AISQLPythonSpreadsheets

Company Brief

Probably Genetic
Probably Genetic uses AI and clinical-grade genetic testing to help undiagnosed rare-disease patients get faster diagnoses, partnering with patient groups and drug developers to run sponsored testing programs and connect patients to treatments and trials.
Industry: Diagnostics
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Headquarters: San Francisco, United States
Founded: 2019
Glassdoor
Glassdoor: 5.0
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