Head of Account Management, SME & Growth

Airwallex
Singapore
Workplace: OnsiteFull timeFunction: Marketing & GrowthExperience: 10+ yearsSkills: ["Leadership","Communication","Negotiation","Stakeholder management","Strategic thinking"]

Lead Airwallex’s post-sales growth engine by directing 15+ account managers and customer success managers to drive GTM strategy, product adoption, and wallet share across the SME & Growth segment. Build the team’s systems, culture, and leadership bench, and partner cross-functionally with sales, product, operations, marketing, and strategy to deliver best-in-class execution and step-change commercial impact.

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Airwallex
Airwallex
1 day ago

Head of Account Management, SME & Growth

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Job Summary

Lead Airwallex’s post-sales growth engine by directing 15+ account managers and customer success managers to drive GTM strategy, product adoption, and wallet share across the SME & Growth segment. Build the team’s systems, culture, and leadership bench, and partner cross-functionally with sales, product, operations, marketing, and strategy to deliver best-in-class execution and step-change commercial impact.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Sr. Director level

Key Responsibilities

  • •Lead a team of 15+ account managers and customer success managers by directly managing Team Leads/Managers and influencing the broader organisation.
  • •Develop and execute GTM strategy to expand Airwallex’s footprint, strengthen client relationships, and grow wallet share across the customer portfolio.
  • •Identify and lead cross-functional initiatives based on industry trends, competitors, and customer insights to drive step-change execution.
  • •Build and maintain trusted advisor relationships with C-suite executives of top clients, ensuring Airwallex delivers transformational value.
  • •Work cross-functionally to build playbooks and processes that enable best-in-class execution by the account management and customer success teams.

Key Requirements

  • •10+ years’ experience in sales, business development, account management, including 7+ years in leadership roles, ideally in payments, fintech, consulting, investment banking, or a high-growth company.
  • •Proven track record building and leading high-performing teams to achieve ambitious commercial targets.
  • •Scrappy, persistent, and comfortable working in ambiguity, with the ability to set structure.
  • •Strong commercial intuition, including the ability to map payment flows and spot revenue opportunities.
  • •Highly analytical with experience driving strategic planning, evaluating data, and making informed decisions.
Experience:10+ yearsPaymentsFintechConsultingInvestment bankingHigh-growth
Skills:LeadershipCommunicationNegotiationStakeholder managementStrategic thinking

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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