Customer Success Manager, Lark - Thailand

Own customer onboarding and guide Lark customers across APAC with a strong focus on Thailand, ensuring seamless implementations. Drive deeper and broader usage by introducing new product features and sharing best practices to maximize the customer experience and reduce churn. Serve as a trusted advisor to account decision-makers by collaborating with internal and external stakeholders to deliver desired customer outcomes. Provide reporting and insights to track value delivery and increase visibility for internal teams.