Director, Digital (Dubai, AE)

Kerzer International
Dubai
Full timeFunction: SalesSkills: ["Strategic leadership","Hands-on ownership","Communication","Stakeholder management","Analytical thinking"]

Lead the digital ecosystem and customer engagement strategy, owning the end-to-end digital guest journey across websites, mobile apps, booking journeys, and CRM. Manage a team covering digital channels, guest-facing technology, data analytics, and CRM, partnering with Marketing, Commercial, Operations, IT, and Corporate to improve personalization, conversion, loyalty, and guest satisfaction through data-driven innovation.

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Kerzer International
Kerzer International
1 hour ago

Director, Digital (Dubai, AE)

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Job Summary

Lead the digital ecosystem and customer engagement strategy, owning the end-to-end digital guest journey across websites, mobile apps, booking journeys, and CRM. Manage a team covering digital channels, guest-facing technology, data analytics, and CRM, partnering with Marketing, Commercial, Operations, IT, and Corporate to improve personalization, conversion, loyalty, and guest satisfaction through data-driven innovation.
Location: Dubai
Employment Type: Full time
Job Function: Sales
Seniority: Director level

Key Responsibilities

  • •Oversee a team responsible for Digital Channels, Guest-Facing Technology, Data Analytics, and CRM.
  • •Drive the evolution of websites, mobile applications, booking journeys, CRM infrastructure, customer data platforms, and digital technologies.
  • •Partner cross-functionally to enhance personalization, conversion, loyalty, and guest satisfaction using data-driven decision-making.
  • •Lead strategic and hands-on ownership of the end-to-end digital guest journey to improve engagement and commercial performance.
  • •Manage and develop high-performing teams, coaching others to achieve ambitious results.

Pay and Benefits

Perks:Health InsuranceDentalLife InsuranceAnnual FlightsLearning Budget

Key Requirements

  • •Minimum 8 years in a senior digital leadership role.
  • •Proven experience leading digital platforms, CRM programs, and customer data initiatives in large, complex organizations.
  • •Strong knowledge of enterprise CMS and CRM platforms.
  • •Experience with CDP, analytics tools, digital performance optimization, and customer journey management.
  • •Strong understanding of SEO, conversion rate optimization, digital customer acquisition, retention, and loyalty strategies.
Experience:HospitalityTravelLuxuryCustomer-centric
Skills:Strategic leadershipHands-on ownershipCommunicationStakeholder managementAnalytical thinking
Languages:English
Tech Stack:Digital platformsCRMEnterprise CMSCDPSEOConversion rate optimizationAnalytics toolsDashboards

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn