Manager, Claims Operations (Auto Non Injury Complex)

USAA
United States
Workplace: HybridFull timeUSD 103,450 - 197,730 annuallyFunction: Insurance & ActuarialEducation: bachelorsSkills: ["Leadership","Coaching","Initiative","Customer service","Decision-making"]

Lead auto, property, and other claims operations member service teams responsible for investigating, evaluating, and negotiating claims. Coach and develop employees, drive process improvements to enhance member experience, and ensure consistent execution of operational guidelines. Manage escalations and decision-making based on policy, while monitoring operational risk and supporting regulatory compliance training, policies, and procedures. Based in Colorado Springs with 4 days/week in-office.

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FursaFursa
USAA
USAA
2 months ago

Manager, Claims Operations (Auto Non Injury Complex)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Lead auto, property, and other claims operations member service teams responsible for investigating, evaluating, and negotiating claims. Coach and develop employees, drive process improvements to enhance member experience, and ensure consistent execution of operational guidelines. Manage escalations and decision-making based on policy, while monitoring operational risk and supporting regulatory compliance training, policies, and procedures. Based in Colorado Springs with 4 days/week in-office.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Lead and be accountable for auto, property, and other claims operations member service employees.
  • •Inspect and review claim files for quality, provide feedback, and ensure consistent process execution.
  • •Coach and develop employees, support skill growth and career progression, and handle workload and staffing needs.
  • •Proactively identify opportunities to improve operational effectiveness, member experiences, and processes for internal partners.
  • •Manage escalations and decisions based on policy, and oversee operational risk management and regulatory compliance training.

Pay and Benefits

Salary: USD 103,450 - 197,730 annually
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsAdoption AssistancePaid LeavePaid HolidaysVolunteer HoursWellness Stipend

Key Requirements

  • •Bachelor's degree; or 4 years of relevant education and/or experience.
  • •6 years of progressive customer service, operational, military or leadership experience, including at least 2 years of claims handling experience.
  • •2 years of direct team lead, supervisory or management experience.
  • •Experience using and interpreting data to make decisions.
  • •Acquire and maintain an applicable insurance adjuster license within 6 months of starting the role.
Experience:InsuranceClaimsMilitaryCustomer serviceOperations
Education:Bachelor's
Skills:LeadershipCoachingInitiativeCustomer serviceDecision-making
Licenses:Insurance adjuster license

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn