Email Support Specialist (Remote)

Qureos
United States
Workplace: RemoteFull timeUSD 24 - 30 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Empathy","Attention to detail"]

Serve as a key email-based point of contact for customers, managing high volumes of inbound messages and resolving issues accurately and efficiently. Troubleshoot and interpret complex customer problems, clearly communicate technical and financial information, and escalate complex cases while owning them through resolution. Document interactions in a CRM, collaborate to improve support processes, and identify query patterns to help improve products and services.

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FursaFursa
Qureos
Qureos
15 hours ago

Email Support Specialist (Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a key email-based point of contact for customers, managing high volumes of inbound messages and resolving issues accurately and efficiently. Troubleshoot and interpret complex customer problems, clearly communicate technical and financial information, and escalate complex cases while owning them through resolution. Document interactions in a CRM, collaborate to improve support processes, and identify query patterns to help improve products and services.
Location: United States
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage and respond to a high volume of inbound customer emails promptly and efficiently.
  • •Identify, troubleshoot, and resolve customer issues with accuracy and attention to detail.
  • •Communicate complex technical and financial information clearly and concisely.
  • •Escalate complex issues to internal teams while maintaining ownership of customer queries until resolution.
  • •Document all customer interactions and resolutions in the CRM, and help improve support processes and knowledge base.

Pay and Benefits

Salary: USD 24 - 30 hourly

Key Requirements

  • •Proven experience in a customer support role with strong email-based communication.
  • •Exceptional written English skills with impeccable grammar, spelling, and punctuation.
  • •Strong analytical and problem-solving abilities for troubleshooting customer issues.
  • •Ability to work effectively in a fully remote environment.
  • •Experience using helpdesk and CRM tools (e.g., Zendesk, Salesforce); financial services/FinTech/SaaS experience is highly desirable.
Experience:FintechFinancial servicesSaaS
Skills:CommunicationProblem-solvingEmpathyAttention to detail
Languages:English
Tech Stack:ZendeskSalesforceCRMHelpdesk software

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn