Vendor Operations Manager

Dave
United States
Workplace: RemoteFull timeUSD 104,000 - 130,000 annuallyFunction: Business OperationsSkills: ["Analytical","Documentation","Communication","Organizational","Proactive"]

Oversee Dave’s BPO vendor performance for member servicing across voice, chat, and email. Ensure dispute intake and risk support meet operational, qualitative, and regulatory standards through compliance monitoring, audits, scorecards, and SLA tracking. Partner with internal teams (Member Success, Risk, Fraud, Operations, Compliance) and vendors to improve accuracy, manage escalations, build scalable processes, and deliver insights to leadership.

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Dave
Dave
2 days ago

Vendor Operations Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Oversee Dave’s BPO vendor performance for member servicing across voice, chat, and email. Ensure dispute intake and risk support meet operational, qualitative, and regulatory standards through compliance monitoring, audits, scorecards, and SLA tracking. Partner with internal teams (Member Success, Risk, Fraud, Operations, Compliance) and vendors to improve accuracy, manage escalations, build scalable processes, and deliver insights to leadership.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Serve as the operational point of contact for all member servicing channels and monitor vendor compliance and performance.
  • •Support first-line controls by implementing process monitoring, remediation plans, and conducting regular audits of support and risk workflows.
  • •Partner with internal and vendor teams to ensure member inquiries are handled accurately and within qualitative and operational guidelines.
  • •Build reporting and scorecards that track servicing accuracy, adherence to SLAs, and use data/root-cause analysis to recommend preventive improvements.
  • •Develop and maintain dashboards, present insights to leadership on trends and risks, and coordinate escalations and system issue resolution with IT/Engineering.

Pay and Benefits

Salary: USD 104,000 - 130,000 annually
Perks:Health InsuranceDentalVision401kParental LeavePaid LeaveHome Office

Key Requirements

  • •3–5 years of experience in BPO operations across member support and risk support teams within financial services, fintech, or payments.
  • •Experience managing a front-line dispute intake team is preferred.
  • •Proven ability to run day-to-day operations in a multi-geo/product/channel environment while maintaining compliance and quality standards.
  • •Familiarity with tools such as Zendesk, Looker, Mode, JIRA, and Confluence.
  • •Ability to interpret and apply regulatory guidance to operational processes, with strong analytical, documentation, and communication skills.
Experience:FintechPaymentsFinancial servicesBPO operations
Skills:AnalyticalDocumentationCommunicationOrganizationalProactive
Tech Stack:ZendeskLookerModeJIRAConfluence

Company Brief

Dave
Dave is a U.S. neobank offering banking accounts, cash advances (ExtraCash), budgeting tools, credit-building features, and a Side Hustle marketplace to help everyday consumers manage short-term liquidity and build financial health.
Industry: Neobanking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: Los Angeles, United States
Founded: 2016
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor