Freshworks

1 month ago

Principal AI Solutions Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Principal AI Solutions Engineer leading AI strategy and advisory engagements for North America, partnering with Sales, Product, and Customer Success to drive AI revenue, define measurable business value, and scale AI use cases across ITSM, ITOM, and ITAM for enterprise customers.

Location: San Mateo

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the North America AI subject matter expert for Freshservice, partnering with Sales, Solutions Engineering, Customer Success, Product, and Marketing teams to drive AI revenue growth and customer outcomes.
•Lead AI advisory engagements with enterprise customers, facilitating executive workshops, discovery sessions, AI readiness assessments, business value discussions, and strategic planning sessions that align AI investments to measurable business objectives.
•Partner with account teams to identify, qualify, and execute AI opportunities across new business, expansion, and renewal motions, helping customers build compelling business cases for AI investments.
•Help customers identify and prioritize high-value AI use cases across ITSM, ITOM, ITAM, Employee Service Management, and enterprise workflows, while defining success criteria and measurable outcomes.
•Deliver compelling demonstrations, presentations, executive briefings, and proof-of-value engagements that showcase the business impact of Freshservice AI capabilities, including AI agents, workflow automation, agent productivity, self-service, and conversational experiences.

Pay and Benefits

Salary: USD 159,205 - 196,665 annually

Equity and Bonus:Equity

Perks:DentalVisionEquityEsppPaid LeaveParental LeaveCommuter BenefitsWellness StipendHealth Insurance

Key Requirements

•10+ years of experience in Solutions Engineering, Solution Consulting, Technical Advisory, or related customer-facing technical roles within enterprise software.
•Deep understanding of AI, Generative AI, Large Language Models (LLMs), AI agents, automation technologies, and emerging trends shaping enterprise software.
•Proven track record of driving business value through transformational technologies, automation initiatives, or AI-driven solutions.
•Experience leading executive workshops, strategic discovery sessions, business value assessments, and consultative customer engagements.
•Strong understanding of ITSM, ITOM, ITAM, Enterprise Service Management, or adjacent operational technologies.

Experience:10+ yearsEnterprise softwareAIITSM

Education:Professional (JD, MD, etc.)

Skills:CommunicationPresentationStorytellingCollaborationInfluencing

Languages:English

Tech Stack:AIGenerative AILLMsAI agentsWorkflow automationConversational interfacesITSMITOMITAMFreshservice

Company Brief

Freshworks

Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Freshworks

1 month ago

Principal AI Solutions Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: San Mateo

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the North America AI subject matter expert for Freshservice, partnering with Sales, Solutions Engineering, Customer Success, Product, and Marketing teams to drive AI revenue growth and customer outcomes.
•Lead AI advisory engagements with enterprise customers, facilitating executive workshops, discovery sessions, AI readiness assessments, business value discussions, and strategic planning sessions that align AI investments to measurable business objectives.
•Partner with account teams to identify, qualify, and execute AI opportunities across new business, expansion, and renewal motions, helping customers build compelling business cases for AI investments.
•Help customers identify and prioritize high-value AI use cases across ITSM, ITOM, ITAM, Employee Service Management, and enterprise workflows, while defining success criteria and measurable outcomes.
•Deliver compelling demonstrations, presentations, executive briefings, and proof-of-value engagements that showcase the business impact of Freshservice AI capabilities, including AI agents, workflow automation, agent productivity, self-service, and conversational experiences.

Pay and Benefits

Salary: USD 159,205 - 196,665 annually

Equity and Bonus:Equity

Perks:DentalVisionEquityEsppPaid LeaveParental LeaveCommuter BenefitsWellness StipendHealth Insurance

Key Requirements

•10+ years of experience in Solutions Engineering, Solution Consulting, Technical Advisory, or related customer-facing technical roles within enterprise software.
•Deep understanding of AI, Generative AI, Large Language Models (LLMs), AI agents, automation technologies, and emerging trends shaping enterprise software.
•Proven track record of driving business value through transformational technologies, automation initiatives, or AI-driven solutions.
•Experience leading executive workshops, strategic discovery sessions, business value assessments, and consultative customer engagements.
•Strong understanding of ITSM, ITOM, ITAM, Enterprise Service Management, or adjacent operational technologies.

Experience:10+ yearsEnterprise softwareAIITSM

Education:Professional (JD, MD, etc.)

Skills:CommunicationPresentationStorytellingCollaborationInfluencing

Languages:English

Tech Stack:AIGenerative AILLMsAI agentsWorkflow automationConversational interfacesITSMITOMITAMFreshservice

Company Brief

Freshworks

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor