Mashreq

3 weeks ago

UAE Nationals only- Senior Personal Banking Advisor (RBG) RAK Call Center- Client Experience and Conduct Group

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Deliver great customer experiences by handling inbound calls to understand clients’ banking needs. Provide high-quality customer service, resolve issues on the spot, and explain banking procedures and products clearly. Identify and convert customer sales opportunities to help achieve financial targets, while capturing and reporting customer feedback to support continuous product improvement in a call center environment.

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Mid level

Key Responsibilities

•Interact with customers over the phone to understand their banking needs.
•Provide excellent customer service to achieve customer loyalty.
•Resolve problems over the telephone on the spot.
•Convert sales opportunities to meet financial targets.
•Clarify and explain banking procedures and products over the telephone while capturing and reporting customer feedback.

Key Requirements

•University graduate (preferably with some finance, banking, or maths component).
•Bilingual.
•1–3 years of experience.
•Very customer focused.
•Computer literate with excellent communication skills and strong listening skills.

Experience:1-3 years

Education:Bachelor's

Skills:Customer-focusedCommunicationListening

Eligibility

Nationality:UAE National

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Mashreq

3 weeks ago

UAE Nationals only- Senior Personal Banking Advisor (RBG) RAK Call Center- Client Experience and Conduct Group

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Mid level

Key Responsibilities

•Interact with customers over the phone to understand their banking needs.
•Provide excellent customer service to achieve customer loyalty.
•Resolve problems over the telephone on the spot.
•Convert sales opportunities to meet financial targets.
•Clarify and explain banking procedures and products over the telephone while capturing and reporting customer feedback.

Key Requirements

•University graduate (preferably with some finance, banking, or maths component).
•Bilingual.
•1–3 years of experience.
•Very customer focused.
•Computer literate with excellent communication skills and strong listening skills.

Experience:1-3 years

Education:Bachelor's

Skills:Customer-focusedCommunicationListening

Eligibility

Nationality:UAE National

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor