Carlsberg Group

11 hours ago

IT Workplace Support Specialist (w/m/d) (Rheinfelden, CH)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the first point of contact for employees’ technical issues across hardware, software, networks, and specialized IT systems. Diagnose and resolve problems onsite, by phone, or remotely while ensuring smooth IT operations at all locations. Coordinate smaller IT projects, maintain documentation, and manage assets. Build and run live-studio and meeting room infrastructure, including AV and streaming/conferencing technologies. Deliver professional customer care and run user training in German and English.

Location: Switzerland

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Be the first point of contact for technical issues (hardware, software, network, specialized IT systems) and ensure smooth IT operations at all sites.
•Diagnose and resolve issues personally, by phone, or via remote access.
•Coordinate and support smaller IT projects from concept through implementation, including system rollouts and workplace environment standardization.
•Set up, configure, and operate specialized IT systems, especially live-studio and meeting room infrastructure, including AV, streaming, and conferencing technologies.
•Maintain support/request records, project status, IT assets, and system documentation; create guides and run user training in German and English.

Travel: Low travel

Key Requirements

•Completed training in IT/information technology (e.g., Informatiker/in EFZ, HF-Informatik) or comparable qualification.
•Several years of proven experience in IT onsite support, with interest in learning new systems and continuous development.
•Solid experience with hardware/software installation, troubleshooting, system configuration, and AV/media technology.
•Very good knowledge of installing and configuring Windows operating systems, networks, and IT infrastructure components; live-studio/AV setup experience is a plus.
•In-depth knowledge of Microsoft 365 (including Teams, SharePoint, Intune) plus basic knowledge of cloud services and modern workplace technologies.

Experience:IT supportAVMicrosoft 365Workplace technologies

Education:Certification / Diploma

Skills:TroubleshootingCustomer serviceProject coordinationProcess optimizationTeamwork

Licenses:Führerausweis Kat. B

Languages:GermanEnglishFrench

Tech Stack:WindowsMicrosoft 365Microsoft TeamsSharePointIntuneAV technologyStreaming solutionsConference technologiesLive-studio setupsIT infrastructureCloud services

Company Brief

Carlsberg Group

Global brewer producing and marketing beer and other beverages under brands such as Carlsberg, Tuborg and Somersby. Operates brewing, distribution and marketing across Europe and Asia, focusing on brand portfolio, sustainability and market expansion.

Industry: Food & Beverage

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Copenhagen, Denmark

Founded: 1847

Website LinkedIn

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Carlsberg Group

11 hours ago

IT Workplace Support Specialist (w/m/d) (Rheinfelden, CH)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Switzerland

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Be the first point of contact for technical issues (hardware, software, network, specialized IT systems) and ensure smooth IT operations at all sites.
•Diagnose and resolve issues personally, by phone, or via remote access.
•Coordinate and support smaller IT projects from concept through implementation, including system rollouts and workplace environment standardization.
•Set up, configure, and operate specialized IT systems, especially live-studio and meeting room infrastructure, including AV, streaming, and conferencing technologies.
•Maintain support/request records, project status, IT assets, and system documentation; create guides and run user training in German and English.

Travel: Low travel

Key Requirements

•Completed training in IT/information technology (e.g., Informatiker/in EFZ, HF-Informatik) or comparable qualification.
•Several years of proven experience in IT onsite support, with interest in learning new systems and continuous development.
•Solid experience with hardware/software installation, troubleshooting, system configuration, and AV/media technology.
•Very good knowledge of installing and configuring Windows operating systems, networks, and IT infrastructure components; live-studio/AV setup experience is a plus.
•In-depth knowledge of Microsoft 365 (including Teams, SharePoint, Intune) plus basic knowledge of cloud services and modern workplace technologies.

Experience:IT supportAVMicrosoft 365Workplace technologies

Education:Certification / Diploma

Skills:TroubleshootingCustomer serviceProject coordinationProcess optimizationTeamwork

Licenses:Führerausweis Kat. B

Languages:GermanEnglishFrench

Tech Stack:WindowsMicrosoft 365Microsoft TeamsSharePointIntuneAV technologyStreaming solutionsConference technologiesLive-studio setupsIT infrastructureCloud services

Company Brief

Carlsberg Group

Industry: Food & Beverage

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Copenhagen, Denmark

Founded: 1847

Website LinkedIn