HSBC

3 days ago

Contact Centre Representative III (Guangzhou, GD, CN, 510170)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Handle inbound customer inquiries for credit cards, general banking services, personal online wealth management, and payments through phone, email, and real-time communication tools. Identify customer needs and recommend suitable products and services to achieve expected results. Provide resolutions by proposing reasonable options when needed, delivering high-quality service and ensuring customer satisfaction.

Location: Guangzhou

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Respond to customer inquiries on credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communication tools.
•Understand customer needs and recommend appropriate products and services to meet expected outcomes.
•Propose reasonable solutions when required to resolve customer issues and deliver high-quality service.

Key Requirements

•Strong customer service mindset and willingness to work in customer service roles.
•Fluent Cantonese, clear thinking, strong communication and language expression skills.
•Good teamwork spirit.
•Ability to communicate and read/write in English, and willingness to accept shift scheduling.

Skills:Customer serviceCommunicationTeamwork

Languages:CantoneseEnglish

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

3 days ago

Contact Centre Representative III (Guangzhou, GD, CN, 510170)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Guangzhou

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Respond to customer inquiries on credit cards, general banking services, personal online wealth management, and payments via phone, email, and real-time communication tools.
•Understand customer needs and recommend appropriate products and services to meet expected outcomes.
•Propose reasonable solutions when required to resolve customer issues and deliver high-quality service.

Key Requirements

•Strong customer service mindset and willingness to work in customer service roles.
•Fluent Cantonese, clear thinking, strong communication and language expression skills.
•Good teamwork spirit.
•Ability to communicate and read/write in English, and willingness to accept shift scheduling.

Skills:Customer serviceCommunicationTeamwork

Languages:CantoneseEnglish

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn