Service Delivery Principal Engineer (Deployment)

Dell
Hanoi
Workplace: RemoteFull timeFunction: Transportation & Fleet OperationsExperience: 7-10 yearsEducation: bachelorsSkills: ["Communication","Presentation skills","Flexibility"]

Design and deliver advanced deployment solutions for Dell EMC products, supporting service delivery engagements and broader delivery management initiatives. You’ll troubleshoot customer issues, create and consolidate technical and process documentation, and help automate operations to improve reliability. The role partners with Sales and Global Services to support account growth opportunities, and is based in Hanoi, Vietnam.

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Dell
Dell
4 days ago

Service Delivery Principal Engineer (Deployment)

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Last checked: 23 hours agoStatus: Live

Job Summary

Design and deliver advanced deployment solutions for Dell EMC products, supporting service delivery engagements and broader delivery management initiatives. You’ll troubleshoot customer issues, create and consolidate technical and process documentation, and help automate operations to improve reliability. The role partners with Sales and Global Services to support account growth opportunities, and is based in Hanoi, Vietnam.
Location: Hanoi
Workplace: Remote
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Perform deployment-related delivery management activities in support of broader delivery management initiatives.
  • •Support higher-level delivery management roles by coordinating and consolidating technical and process documentation.
  • •Assist customers in identifying issues/obstacles and proposing resolution alternatives.
  • •Deliver services within smaller scopes of locations/products/system complexity and revenue.
  • •Identify opportunities for growth within the customer environment.

Key Requirements

  • •7-10 years of exposure deploying DellEMC products (PowerMax, PowerStore, PowerScale, Connectrix, PowerEdge, Dell Networking Switches L2, ECS) or managing enterprise infrastructures with a Bachelor Degree.
  • •Strong foundation in OS environments including Windows, Linux, OpenShift, and VMware.
  • •Knowledge of Dell Backup products such as Networker, PPDM, and Data Domain.
  • •Good communication and presentation skills, with strong English and Vietnamese communication.
  • •Flexibility to perform tasks out of office hours (preferably Vietnamese citizen).
Experience:7-10 yearsEnterprise infrastructure
Education:Bachelor's
Skills:CommunicationPresentation skillsFlexibility
Languages:EnglishVietnamese
Tech Stack:PowerMaxPowerStorePowerScaleConnectrixPowerEdgeDell Networking Switches (L2)ECSWindowsLinuxOpenShiftVMwareNetworkerPPDMData DomainNvidia BCMSpectrum SwitchesKubernetes

Eligibility

Nationality:Vietnamese

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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