Stage Experience Lead - Full Time

Sephora
Burlington
Workplace: OnsiteFull timeCAD 22.2 - 26.1 hourlyFunction: Administration & Executive AssistanceExperience: 1-3 yearsSkills: ["Client service","Time management","Problem-solving","Coaching","Teamwork"]

Lead on-stage experiences within a Sephora store by overseeing Worlds, service, classes, and event execution. Coach and ensure Services Coordinators deliver Sephora services to standard while executing the store selling model and providing outstanding client service. Drive training and development, support a coaching culture through facilitators and coaches, and demonstrate artistry via custom makeovers and skincare services. Act as Director in Charge (DIC) and model Sephora values.

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FursaFursa
Sephora
Sephora
14 hours ago

Stage Experience Lead - Full Time

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead on-stage experiences within a Sephora store by overseeing Worlds, service, classes, and event execution. Coach and ensure Services Coordinators deliver Sephora services to standard while executing the store selling model and providing outstanding client service. Drive training and development, support a coaching culture through facilitators and coaches, and demonstrate artistry via custom makeovers and skincare services. Act as Director in Charge (DIC) and model Sephora values.
Location: Burlington
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee on-stage Worlds and ensure service, classes, and event execution within Sephora standards at your assigned location.
  • •Ensure Services Coordinators and cast execute Sephora’s selling model and deliver outstanding client service to meet store objectives.
  • •Train and develop Services Coordinators to manage the Studio day-to-day and facilitate training sessions.
  • •Participate in the selection, training, and certification of SUBC Facilitators and coaches and ensure they meet/exceed expectations.
  • •Conduct custom makeovers and mini-makeovers and skincare services as needed; act as Director in Charge (DIC) within the store as required.

Pay and Benefits

Salary: CAD 22.2 - 26.1 hourly
Perks:Learning Budget

Key Requirements

  • •1–3 years of experience in a similar role at a similar volume store or equivalent internal experience.
  • •Strong client service skills.
  • •Effective time management and problem-solving skills.
  • •Ability to manage time to execute multiple tasks and changing priorities.
  • •Flexible availability to work during peak retail hours (nights, weekends, and holidays).
Experience:1-3 years
Skills:Client serviceTime managementProblem-solvingCoachingTeamwork

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn