Customer Specialist - Part Time

CarMax
United States
Workplace: OnsitePart timeUSD 19 - 39.6 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer focus","Integrity","Teamwork","Attention to detail"]

Deliver a customer-first experience throughout the car buying and selling process, guiding customers through sales, appraisals, test drives, and financing applications. Conduct vehicle condition assessments and cosmetic inspections, manage inventory check-in and scanning, and complete administrative tasks including paperwork and payments. Coordinate service appointments and review repair order invoices for accuracy, while following CarMax EH&S requirements and maintaining a clean work area.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist - Part Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Deliver a customer-first experience throughout the car buying and selling process, guiding customers through sales, appraisals, test drives, and financing applications. Conduct vehicle condition assessments and cosmetic inspections, manage inventory check-in and scanning, and complete administrative tasks including paperwork and payments. Coordinate service appointments and review repair order invoices for accuracy, while following CarMax EH&S requirements and maintaining a clean work area.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Guide customers through sales, appraisals, test drives, and financing applications to deliver an exceptional customer experience.
  • •Assess vehicle condition and communicate appraisal findings to Buyers.
  • •Manage inventory check-in activities, including daily scanning and reconciliation.
  • •Carry out cosmetic inspections to meet CarMax quality standards.
  • •Coordinate service appointments and review repair order invoices for billing accuracy while following EH&S requirements.

Pay and Benefits

Salary: USD 19 - 39.6 hourly
Perks:Sick TimePaid LeaveFloating Holiday

Key Requirements

  • •Deliver exceptional customer service while guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments, document details for appraisals, and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections and handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •High School Diploma or equivalent, valid driver’s license, and ability to lift up to 25 lbs while reading and transcribing data.
Experience:RetailCustomer service
Education:High School
Skills:CommunicationCustomer focusIntegrityTeamworkAttention to detail
Licenses:Driver's license
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn