3 days ago

Technical Customer Success Manager, API

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own onboarding, implementation, and ongoing success for Aryeo Media API customers, especially Aryeo Lite and integration partners. Guide customers from kickoff to go-live, translating business needs into working API workflows across authentication, endpoints, and webhooks. Troubleshoot issues with Engineering, Product, and Support, monitor API usage and customer health, and scale support through repeatable documentation, playbooks, and enablement.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead end-to-end onboarding and implementation for Media API customers, from kickoff through successful go-live.
•Help customers translate business requirements into effective API workflows, including guidance on authentication, endpoints, and webhooks.
•Troubleshoot technical issues, identify root causes, and partner with Engineering, Product, and Support when additional expertise is needed.
•Own a portfolio of API customers (primarily Aryeo Lite) and monitor customer health, API usage, and adoption to proactively address risks and opportunities.
•Create and refine onboarding documentation, implementation playbooks, troubleshooting guides, and reusable customer resources while serving as a technical escalation point.

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

•2+ years of experience in Customer Success, Implementation, Solutions Engineering, Technical Account Management, or a similar customer-facing role.
•Hands-on experience working with REST APIs, webhooks, authentication methods, and integration workflows.
•Ability to investigate and troubleshoot technical issues and clearly communicate findings, recommendations, and next steps.
•Comfortable working with both technical and non-technical stakeholders and translating complex concepts into practical guidance.
•Strong project management and organizational skills to manage multiple implementations and onboarding timelines simultaneously.

Experience:SaaSReal estate technology

Skills:CommunicationProblem-solvingRelationship-buildingProject managementCritical thinking

Tech Stack:REST APIsWebhooksAuthenticationAPIEndpoints

Company Brief

Zillow

Operates an online real estate marketplace providing listings, valuation estimates, rentals, and agent tools. Connects buyers, sellers, renters, and real estate professionals with data-driven search, home Zestimate valuations, and advertising services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seattle, United States

Founded: 2006

Website LinkedIn

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Zillow

3 days ago

Technical Customer Success Manager, API

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead end-to-end onboarding and implementation for Media API customers, from kickoff through successful go-live.
•Help customers translate business requirements into effective API workflows, including guidance on authentication, endpoints, and webhooks.
•Troubleshoot technical issues, identify root causes, and partner with Engineering, Product, and Support when additional expertise is needed.
•Own a portfolio of API customers (primarily Aryeo Lite) and monitor customer health, API usage, and adoption to proactively address risks and opportunities.
•Create and refine onboarding documentation, implementation playbooks, troubleshooting guides, and reusable customer resources while serving as a technical escalation point.

Pay and Benefits

Equity and Bonus:Equity

Key Requirements

•2+ years of experience in Customer Success, Implementation, Solutions Engineering, Technical Account Management, or a similar customer-facing role.
•Hands-on experience working with REST APIs, webhooks, authentication methods, and integration workflows.
•Ability to investigate and troubleshoot technical issues and clearly communicate findings, recommendations, and next steps.
•Comfortable working with both technical and non-technical stakeholders and translating complex concepts into practical guidance.
•Strong project management and organizational skills to manage multiple implementations and onboarding timelines simultaneously.

Experience:SaaSReal estate technology

Skills:CommunicationProblem-solvingRelationship-buildingProject managementCritical thinking

Tech Stack:REST APIsWebhooksAuthenticationAPIEndpoints

Company Brief

Zillow

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seattle, United States

Founded: 2006

Website LinkedIn