DEWALT Customer Service Representative 1st shift $22/hr

Stanley Black & Decker
United States
Workplace: OnsiteFull timeUSD 20 - 23 hourlyFunction: Customer Support (Service Desk)Skills: ["Integrity","Accountability","Dependability","Customer service","Salesmanship"]

Handle customer orders by processing pricing, catalog items, and quantities, and provide product and service support for DEWALT tools at the counter and by phone. You’ll answer questions, drive incremental sales, troubleshoot product or service issues, recommend solutions, and follow up to ensure resolution. Work on-site with the T&O Commercial team in Queens/Woodside, NY, Monday–Friday full time.

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Stanley Black & Decker
Stanley Black & Decker
2 days ago

DEWALT Customer Service Representative 1st shift $22/hr

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Handle customer orders by processing pricing, catalog items, and quantities, and provide product and service support for DEWALT tools at the counter and by phone. You’ll answer questions, drive incremental sales, troubleshoot product or service issues, recommend solutions, and follow up to ensure resolution. Work on-site with the T&O Commercial team in Queens/Woodside, NY, Monday–Friday full time.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle pricing by identifying items using catalog number and description, verifying quantity, and extending items on customer orders.
  • •Answer product and service questions to attract potential customers, drive incremental sales, and suggest other products and services.
  • •Conduct customer sales and service at the counter and via phone.
  • •Provide service on product applications, features, benefits, and proper handling and maintenance; sell services, programs, and products.
  • •Resolve product or service problems by clarifying complaints, determining causes, selecting and explaining solutions, expediting corrections, and following up to ensure resolution.

Pay and Benefits

Salary: USD 20 - 23 hourly
Perks:Health InsuranceDentalLifeVisionWellness StipendDisability Insurance401kEsppPaid Leave

Key Requirements

  • •Ability to work Monday through Friday full-time with additional hours as needed to meet customer demands.
  • •Bilingual proficiency preferred.
  • •Experience reading schematics and determining parts needed for specific tool repairs.
  • •Experience in a customer-facing role within a Retail/Service environment.
  • •Excellent skills in Microsoft applications, including Excel, PowerPoint, Word, and Outlook.
Experience:RetailService
Skills:IntegrityAccountabilityDependabilityCustomer serviceSalesmanship
Tech Stack:Microsoft ExcelPowerPointWordOutlookMicrosoft applications

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website