CSR/Teller - Caledonia MI - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Sound judgment","Problem resolution","Initiative"]

Provide excellent customer service in all interactions as a CSR/Teller, listening to customer needs, answering questions, and resolving issues while keeping customer information confidential. Handle extensive cash operations and maintain accurate balancing records in line with policy. Follow retail banking procedures, demonstrate sound judgment, and refer customers to appropriate bankers and business partners for consultative conversations, using tracking tools as needed.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

CSR/Teller - Caledonia MI - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide excellent customer service in all interactions as a CSR/Teller, listening to customer needs, answering questions, and resolving issues while keeping customer information confidential. Handle extensive cash operations and maintain accurate balancing records in line with policy. Follow retail banking procedures, demonstrate sound judgment, and refer customers to appropriate bankers and business partners for consultative conversations, using tracking tools as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide excellent customer service by listening to customer needs, asking questions, and guiding customers to the right financial solutions.
  • •Follow up on customer questions, respond in a timely manner, and resolve issues professionally.
  • •Perform daily office responsibilities and maintain an accurate balancing record in line with policy.
  • •Handle consumer and business customer problems and direct more complex issues to the Lead Customer Service Representative or other leadership.
  • •Identify customer needs during interactions and outreach and refer customers to bankers and business partners using tracking tools.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •High school diploma/GED.
  • •Ability to handle extensive cash handling.
  • •Comfortable and confident interacting with the public and adhering to dress code.
  • •Knowledge of retail banking policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative with sound judgment for problem resolution.
Education:High School
Skills:Customer serviceConfidentialitySound judgmentProblem resolutionInitiative

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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