Senior Service Advisor-Al Ain (Ras al Khaymah, United Arab Emirates)

Al Rostamani Group
United Arab Emirates
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: certificationSkills: ["Customer handling","Telephone handling","Analytical thinking","Written and verbal communication"]

Manage a small service branch while coordinating the receipt and delivery of customer vehicles to ensure service is provided according to dealer policies. Act as the liaison between customers and internal departments, follow up with workshop/parts/delivery teams, and drive service-contract and parts/labour targets. Handle petty cash and billing settlements, maintain workshop readiness, manage customer complaints, ensure safety/regulatory compliance, and submit timely reports.

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Al Rostamani Group
Al Rostamani Group
1 day ago

Senior Service Advisor-Al Ain (Ras al Khaymah, United Arab Emirates)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Manage a small service branch while coordinating the receipt and delivery of customer vehicles to ensure service is provided according to dealer policies. Act as the liaison between customers and internal departments, follow up with workshop/parts/delivery teams, and drive service-contract and parts/labour targets. Handle petty cash and billing settlements, maintain workshop readiness, manage customer complaints, ensure safety/regulatory compliance, and submit timely reports.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Manage a small branch and coordinate receipt/delivery of customer vehicles to ensure service per dealer policies and procedures.
  • •Coordinate and follow up with the Workshop, Parts, and delivery teams to achieve labour and spare parts targets.
  • •Promote service contracts and other service products to meet financial/non-financial targets and service campaign goals.
  • •Supervise workshop work-in-progress to ensure it is closed on time, and ensure jobs/service details are explained to customers.
  • •Handle customer communication (delays, parts non-availability, warranty coverage, delivery delays), resolve complaints, ensure safety/regulatory compliance, and submit management reports on time.

Key Requirements

  • •Diploma in automobile/mechanical engineering.
  • •Minimum 5 years hands-on experience as a service advisor in a reputed automotive dealership.
  • •Sound technical knowledge in vehicle diagnosis and repair.
  • •Knowledge of automotive software (DMS) and technical software.
  • •Valid UAE drivers’ licence and English communication skills; Arabic and MS Word/Excel proficiency are required.
Experience:5+ yearsAutomotive dealershipAutomotive service
Education:Certification / Diploma in Automobile/Mechanical Engineering
Skills:Customer handlingTelephone handlingAnalytical thinkingWritten and verbal communication
Licenses:UAE drivers’ licence
Languages:EnglishArabic
Tech Stack:Automotive softwareDMSMS WordMS Excel

Company Brief

Al Rostamani Group
UAE family-owned conglomerate operating across automotive, trading, real estate, construction, solar energy, financial services, travel, and technology solutions with a legacy dating to the 1950s.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1957
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