Box Office Staff- Irving Plaza/ Gramercy

Live Nation Entertainment
New York
Workplace: OnsiteFull timeUSD 17 - 20 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Cash handling","Attention to detail","Multitasking","Troubleshooting"]

Ensure smooth box office operations by handling cash and reconciling daily/nightly ticket sales, supporting pricing and ticket inventory workflows, and providing prompt, knowledgeable customer service in person and by phone. Troubleshoot Will Call/Guest List issues, assist with ADA requirements, and help maintain Ticketmaster host-system processes and shift procedures. Support nightly show coverage as needed and maintain accurate logs, spreadsheets, and lost-and-found tracking.

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Live Nation Entertainment
Live Nation Entertainment
2 months ago

Box Office Staff- Irving Plaza/ Gramercy

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Ensure smooth box office operations by handling cash and reconciling daily/nightly ticket sales, supporting pricing and ticket inventory workflows, and providing prompt, knowledgeable customer service in person and by phone. Troubleshoot Will Call/Guest List issues, assist with ADA requirements, and help maintain Ticketmaster host-system processes and shift procedures. Support nightly show coverage as needed and maintain accurate logs, spreadsheets, and lost-and-found tracking.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Ensure compliance with cash handling policies and procedures for ticketing operations.
  • •Balance and reconcile daily/nightly ticket sales; assist with pricing initiatives and ticket stock reconciliation.
  • •Provide customer service in person and over the phone, and facilitate night-of-show operations.
  • •Support Will Call and Guest List operations, troubleshooting issues such as transfers, barcodes, and account problems.
  • •Maintain daily operations on Ticketmaster host system, including shift procedures, cleanliness, call center phone system, and required logs/spreadsheets.

Pay and Benefits

Salary: USD 17 - 20 hourly
Perks:Student LoanAdoption Support

Key Requirements

  • •Ensure compliance with clubs and theaters cash handling policies and procedures.
  • •Provide prompt, courteous, knowledgeable customer service in person and over the phone.
  • •Ability to balance and reconcile daily/nightly ticket sales and support cash drawer/ticket stock reconciliation.
  • •Entry-level knowledge of Microsoft applications (Outlook, PowerPoint, Excel).
  • •Flexible schedule (days/nights, weekends and holidays) and tolerance of all cultures, music, and art forms.
Experience:Live entertainment operationsTicket sales
Education:High School
Skills:Customer serviceCash handlingAttention to detailMultitaskingTroubleshooting
Tech Stack:Ticketmaster host systemMicrosoft OutlookMicrosoft PowerPointMicrosoft Excel

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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