Capital.com

2 days ago

Client Services Specialist (Chinese)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Support Chinese-speaking clients of a global trading platform across live chat, email, and calls. You’ll answer service questions, resolve issues promptly, assist with KYC procedures, and guide users through the trading platform. Focus on building trust through professional support and training, stay aware of financial markets, gather client feedback, and coordinate with internal teams to improve the client experience. Hybrid role with flexible shifts.

Location: Sofia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Support clients at all levels and answer questions about how the service works.
•Resolve client issues promptly via live chat, emails, and calls.
•Assist clients with the KYC procedure.
•Provide tours around the trading platform to help clients get started.
•Collect client feedback, monitor the competitive landscape, and coordinate with departments to resolve issues.

Pay and Benefits

Perks:Health InsurancePensionAnnual LeaveEmployee ReferralRemote WorkVolunteer Days

Key Requirements

•C1+ proficiency in English and Chinese.
•Advanced interpersonal and communication skills.
•Ability to listen to clients and resolve issues with practical solutions.
•Ability to work a flexible shift schedule, including nights and weekends.
•Excellent verbal and written communication skills.

Skills:CommunicationInterpersonal skillsProblem-solvingCustomer focusAdaptability

Languages:EnglishChinese

Company Brief

Capital.com

Operates an online trading platform offering CFDs, forex, commodities, indices and cryptocurrencies to retail investors and traders, combining market access with educational content, analytics, and AI-driven insights for informed trading decisions.

Industry: Trading Platforms

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2016

Website LinkedIn

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Capital.com

2 days ago

Client Services Specialist (Chinese)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Sofia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Support clients at all levels and answer questions about how the service works.
•Resolve client issues promptly via live chat, emails, and calls.
•Assist clients with the KYC procedure.
•Provide tours around the trading platform to help clients get started.
•Collect client feedback, monitor the competitive landscape, and coordinate with departments to resolve issues.

Pay and Benefits

Perks:Health InsurancePensionAnnual LeaveEmployee ReferralRemote WorkVolunteer Days

Key Requirements

•C1+ proficiency in English and Chinese.
•Advanced interpersonal and communication skills.
•Ability to listen to clients and resolve issues with practical solutions.
•Ability to work a flexible shift schedule, including nights and weekends.
•Excellent verbal and written communication skills.

Skills:CommunicationInterpersonal skillsProblem-solvingCustomer focusAdaptability

Languages:EnglishChinese

Company Brief

Capital.com

Industry: Trading Platforms

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: London, United Kingdom

Founded: 2016

Website LinkedIn