Customer Success Manager, Public Sector

Box
Austin
Workplace: HybridFull timeUSD 100,000 - 125,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Growth mindset","Communication","Storytelling","Relationship building","Change management"]

Own the post-sales relationship for a portfolio of enterprise public sector customers and drive measurable business outcomes and long-term value with Box. Partner with agencies to redesign critical workflows, translate goals into value hypotheses and success metrics, and lead change management to accelerate adoption. Run outcome-focused business reviews, proactively manage risks and opportunities, and act as the voice of the customer across Sales, Product, Engineering, and Professional Services.

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FursaFursa
Box
Box
1 day ago

Customer Success Manager, Public Sector

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own the post-sales relationship for a portfolio of enterprise public sector customers and drive measurable business outcomes and long-term value with Box. Partner with agencies to redesign critical workflows, translate goals into value hypotheses and success metrics, and lead change management to accelerate adoption. Run outcome-focused business reviews, proactively manage risks and opportunities, and act as the voice of the customer across Sales, Product, Engineering, and Professional Services.
Location: Austin
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the post-sales relationship for a portfolio of enterprise public sector customers, driving measurable outcomes and long-term value realization.
  • •Partner with customers to map and redesign critical workflows.
  • •Translate customer goals into value hypotheses, success metrics, and practical AI solutions.
  • •Lead change management efforts to drive adoption, including stakeholder alignment, enablement, and executive engagement.
  • •Conduct strategic adoption business reviews focused on outcomes, ROI, and future opportunities.

Pay and Benefits

Salary: USD 100,000 - 125,000 annually

Key Requirements

  • •3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS.
  • •Experience working with enterprise customers and engaging senior stakeholders and executives.
  • •Demonstrated ability to translate customer needs into practical solutions and business outcomes.
  • •Comfort navigating technical and business conversations, including discussing integrations, systems, and data flows at a high level.
  • •Hands-on experience with modern AI platforms and tools to evaluate and challenge solutions without needing to write production code.
Experience:3+ yearsSaaSPublic sectorGovernmentEducationEnterprise
Skills:Growth mindsetCommunicationStorytellingRelationship buildingChange management
Tech Stack:AI platforms

Company Brief

Box
Provides cloud content management, file sharing, and collaboration services for businesses, enabling secure content storage, workflow automation, and integrations with enterprise apps to manage and share files across organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Redwood City, United States
Founded: 2005
WebsiteLinkedIn