Supervisor I

Tapestry
Mississauga
Workplace: OnsiteFull timeFunction: SalesExperience: 2+ yearsSkills: ["Customer focus","Communication","Coaching","Interpersonal savvy","Drive for results"]

Create a customer-first, high-energy sales environment by supervising the sales floor and supporting store leadership. Lead by example to achieve sales and KPI targets, coach and develop the team, and build client relationships through proactive outreach for repeat business and VIP retention. Oversee opening/closing, cash handling, register operations, POS transactions, and inventory processes. Drive omni-channel and virtual selling initiatives, including live-stream shopping, and use customer data to grow loyalty.

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Tapestry
Tapestry
1 month ago

Supervisor I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Create a customer-first, high-energy sales environment by supervising the sales floor and supporting store leadership. Lead by example to achieve sales and KPI targets, coach and develop the team, and build client relationships through proactive outreach for repeat business and VIP retention. Oversee opening/closing, cash handling, register operations, POS transactions, and inventory processes. Drive omni-channel and virtual selling initiatives, including live-stream shopping, and use customer data to grow loyalty.
Location: Mississauga
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Drive personal sales performance while leading the team to achieve sales and KPI targets by analyzing metrics and implementing best practices.
  • •Build client relationships through proactive outreach and service standards to ensure strong in-store and after-sales experiences and drive repeat business and VIP retention.
  • •Coach the team on goals and performance, supporting recruitment, onboarding, and ongoing development.
  • •Supervise opening/closing procedures including cash handling, bank deposits, register operations, and key-holding responsibilities.
  • •Perform omni-channel initiatives and lead customer data capture to grow loyalty and repeat purchases, while promoting brand-safe social media engagement.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveCommuter BenefitsDisability InsuranceTuition Assistance

Key Requirements

  • •2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium preferred), with an education/experience combination considered.
  • •Strong written and verbal communication skills with the ability to multi-task, prioritize, and work confidently on the sales floor.
  • •Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
  • •Social media literacy and understanding of platform trends.
  • •Comfort with omni-channel/virtual selling tools and clienteling systems; strong English language proficiency.
Experience:2+ yearsRetailLuxury retail
Skills:Customer focusCommunicationCoachingInterpersonal savvyDrive for results
Languages:English
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft OutlookPOS transactionsInventory transfersLive-stream shoppingSocial mediaOmni-channelVirtual sellingClienteling

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor