Service Champion - Emiratized

First Abu Dhabi Bank
Abu Dhabi
ContractFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Customer service orientation","Confidentiality","Attention to detail","Lead generation mindset","Compliance awareness"]

Provide exceptional customer service to visitors at the FAB branch. Welcome customers, understand their needs, support requests such as deposits, withdrawals, cheque-related services, e-statements, banking letters, foreign exchange, and guidance on account/credit card/loan topics. Educate customers on FAB Mobile and self-service channels (ATMs/CDMs), capture leads, meet NPS/referral targets, and ensure accurate, compliant, error-free transactions while handling information securely and completing required trainings.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
First Abu Dhabi Bank
First Abu Dhabi Bank
1 day ago

Service Champion - Emiratized

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide exceptional customer service to visitors at the FAB branch. Welcome customers, understand their needs, support requests such as deposits, withdrawals, cheque-related services, e-statements, banking letters, foreign exchange, and guidance on account/credit card/loan topics. Educate customers on FAB Mobile and self-service channels (ATMs/CDMs), capture leads, meet NPS/referral targets, and ensure accurate, compliant, error-free transactions while handling information securely and completing required trainings.
Location: Abu Dhabi
Employment Type: Contract
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Welcome all customers visiting the branch and create a positive first impression.
  • •Engage with customers to understand their reason for visiting and support requests (e.g., deposits/withdrawals, clearing cheques, demand draft, e-statements, banking letters, foreign exchange, account/credit card/loan topics).
  • •Direct and educate customers on FAB Mobile self-service options (including key features and benefits) when available.
  • •Direct and educate customers on ATMs and CDMs and related functions (e.g., updating EID/mobile/email, cash deposits/withdrawals, cheque deposits).
  • •Generate leads and meet assigned targets (referral and NPS), ensure zero customer complaints, and manage 100% error-free, compliant transactions while securely handling customer information and completing mandatory trainings.

Key Requirements

  • •High school graduation.
  • •2 years’ relevant experience in the banking sector with familiarity with bank products, customer experience, and related policies and procedures.
  • •Detail-oriented with a mind for numbers.
  • •Ability to maintain high level of confidentiality.
  • •Knowledge of customer service principles and relevant computer skills.
Experience:2+ yearsBanking
Education:High School
Skills:Customer service orientationConfidentialityAttention to detailLead generation mindsetCompliance awareness
Languages:English

Company Brief

First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE’s largest bank, offering retail, corporate, investment banking, wealth and Islamic banking services across multiple continents, formed by the 2017 merger of First Gulf Bank and National Bank of Abu Dhabi.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2017
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor