Retool

1 week ago

Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Support enterprise customers by diagnosing and resolving technical issues across production systems built with Retool. You’ll talk with users daily via Service Cloud and Zoom, investigate codebases, logs, and test instances, and troubleshoot bugs related to databases, APIs, latency, and SaaS uptime. You’ll also teach best practices, formalize bug reports, contribute to documentation, and track support metrics while advocating for key customer issues.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Talk to users daily via Service Cloud and Zoom to diagnose and troubleshoot issues.
•Teach Retool users best practices around performance and development workflows.
•Explore codebases, logs, and test instances to debug difficult problems and formalize bug reports.
•Help users debug issues involving multiple database types and APIs.
•Analyze and improve support operations by tracking support metrics and sharing findings.

Pay and Benefits

Salary: USD 112,500 - 184,000 annually

Perks:Health InsuranceDentalVision401k

Key Requirements

•2-4 years of experience in technical and customer-facing roles.
•Intermediate understanding of JavaScript and web development.
•Experience supporting a SQL or NoSQL database management system.
•Ability to communicate effectively through writing and in person.
•Strong troubleshooting skills for complex issues in high-availability, production web environments.

Experience:2-4 yearsSaaSProduction web

Skills:CommunicationTroubleshootingProblem-solvingEmpathyDocumentation

Certifications:AWS Certified Cloud PractitionerAWS Certified Solutions ArchitectGoogle Cloud Associate Cloud Engineer

Tech Stack:JavaScriptWeb developmentSQLNoSQLRESTful APIsService CloudZoomReactAPIs

Company Brief

Retool

Provides a low-code platform for building internal tools and business applications, enabling developers and teams to assemble UIs on top of databases and APIs to accelerate operational workflows.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Retool

1 week ago

Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Talk to users daily via Service Cloud and Zoom to diagnose and troubleshoot issues.
•Teach Retool users best practices around performance and development workflows.
•Explore codebases, logs, and test instances to debug difficult problems and formalize bug reports.
•Help users debug issues involving multiple database types and APIs.
•Analyze and improve support operations by tracking support metrics and sharing findings.

Pay and Benefits

Salary: USD 112,500 - 184,000 annually

Perks:Health InsuranceDentalVision401k

Key Requirements

•2-4 years of experience in technical and customer-facing roles.
•Intermediate understanding of JavaScript and web development.
•Experience supporting a SQL or NoSQL database management system.
•Ability to communicate effectively through writing and in person.
•Strong troubleshooting skills for complex issues in high-availability, production web environments.

Experience:2-4 yearsSaaSProduction web

Skills:CommunicationTroubleshootingProblem-solvingEmpathyDocumentation

Certifications:AWS Certified Cloud PractitionerAWS Certified Solutions ArchitectGoogle Cloud Associate Cloud Engineer

Tech Stack:JavaScriptWeb developmentSQLNoSQLRESTful APIsService CloudZoomReactAPIs

Company Brief

Retool

Provides a low-code platform for building internal tools and business applications, enabling developers and teams to assemble UIs on top of databases and APIs to accelerate operational workflows.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn