Sr Cust Exp Specialist

Honeywell
Mexico
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Attention to detail","Communication","Teamwork","Initiative","Ability to learn quickly"]

Own end-to-end order management for a customer portfolio, serving as the primary point of contact for order inquiries, ship dates, changes, repairs, and RMA-related questions. Manage order entry, expediting, returns, invoicing, monitoring status, and resolving discrepancies. Coordinate with Technical Support, Logistics, Manufacturing, and Sales/Product teams to drive timely resolutions and improve customer care processes.

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Honeywell
Honeywell
1 week ago

Sr Cust Exp Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own end-to-end order management for a customer portfolio, serving as the primary point of contact for order inquiries, ship dates, changes, repairs, and RMA-related questions. Manage order entry, expediting, returns, invoicing, monitoring status, and resolving discrepancies. Coordinate with Technical Support, Logistics, Manufacturing, and Sales/Product teams to drive timely resolutions and improve customer care processes.
Location: Mexico
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide primary customer contact for an assigned portfolio, responding to inbound calls and emails about orders and RMA-related needs.
  • •Handle order processing activities including order entry, expediting, change orders, returns, and monitoring order status.
  • •Communicate cross-functionally (Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers) to resolve customer issues.
  • •Investigate and resolve order discrepancies, including ship date problems and repair-related concerns.
  • •Act as a change agent to improve customer care processes and overall customer experience.

Key Requirements

  • •Bachelor's degree (or equivalent), or a high school diploma with significant relevant experience (3 years).
  • •Advanced English (B2 minimum).
  • •Attention to detail and strong knowledge of customer service principles and best practices.
  • •Good team and communication skills, with the ability to take initiative and work with limited direction.
  • •Experience with SAP, customer portals, Excel, and integrated reporting systems.
Education:Bachelor's
Skills:Attention to detailCommunicationTeamworkInitiativeAbility to learn quickly
Languages:English
Tech Stack:SAPCustomer PortalsExcelIntegrated reporting systems

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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