CSE Manager - Federal

Cyera
New York
Workplace: HybridFull timeUSD 240,000 - 260,000 annuallyFunction: Government & Public AdministrationExperience: 3+ yearsEducation: associatesSkills: ["Customer relationship management","Project management","Mentoring","Stakeholder communication","Problem-solving"]

Lead a small customer success engineering team as a player/coach, serving as a primary technical point of contact for guidance and escalations. Drive adoption and ROI of the Cyera platform through onboarding, training, tailored use cases, and joint success plans. Act as trusted advisor to practitioners and executives, troubleshoot technical issues, run Quarterly Business Reviews, and influence roadmap and product development based on customer feedback. Travel 25–50% annually to engage with clients.

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Cyera
Cyera
1 day ago

CSE Manager - Federal

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead a small customer success engineering team as a player/coach, serving as a primary technical point of contact for guidance and escalations. Drive adoption and ROI of the Cyera platform through onboarding, training, tailored use cases, and joint success plans. Act as trusted advisor to practitioners and executives, troubleshoot technical issues, run Quarterly Business Reviews, and influence roadmap and product development based on customer feedback. Travel 25–50% annually to engage with clients.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Manager level

Key Responsibilities

  • •Serve as a player/coach front-line manager for a small team supporting customers directly.
  • •Act as the primary technical expert on the Cyera Platform and a key escalation point for customer guidance.
  • •Drive customer adoption and sustained ROI through onboarding, training, and consultative design of tailored use cases.
  • •Troubleshoot and resolve technical issues impacting customers; identify and remove adoption blockers in collaboration with peers.
  • •Own ongoing engagement and expansion by running Quarterly Business Reviews and mentoring team members while influencing roadmap based on customer feedback.
Travel: High travel

Pay and Benefits

Salary: USD 240,000 - 260,000 annually
Perks:Remote WorkHome OfficePaid LeaveHealth InsuranceVisionDentalDisability InsurancePaid Holidays

Key Requirements

  • •Associates degree or equivalent experience required; Bachelor’s degree in Computer Science or similar is a plus.
  • •3+ years of hands-on experience with data and cloud technologies, including databases, cloud infrastructure, and basic administration (e.g., networking, data/compute assets, IAM and permissions).
  • •Proficiency in SQL and scripting (e.g., Python), plus familiarity with APIs and web services.
  • •Demonstrated track record owning customer relationships across onboarding, renewal, and expansion.
  • •Experience collaborating with development teams; prior technical customer-facing experience in a software company is essential.
Experience:3+ yearsData technologiesCloud technologiesData securityCustomer-facing technical roles
Education:Associate's
Skills:Customer relationship managementProject managementMentoringStakeholder communicationProblem-solving
Tech Stack:SQLPythonAPIsWeb servicesCloud networkingDatabasesCloud infrastructureIAMData and compute assets

Company Brief

Cyera
Provides an AI‑native data security platform that discovers, classifies, and protects sensitive data across cloud, SaaS, databases, AI systems and on‑prem environments to reduce risk and enable secure AI adoption.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series F
Headquarters: New York, United States
Founded: 2021
Glassdoor
Glassdoor: 4.8
WebsiteLinkedInGlassdoor