Senior Customer Success Architect

Amplitude
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5-8 yearsSkills: ["Execution","Customer service","Communication","Presentation","Interpersonal skills","Problem-solving","Adaptability","Positive attitude"]

Serve as a technical expert for the most complex, high-priority enterprise customer engagements across implementation, adoption, and renewal. Advise on Amplitude taxonomy design, instrumentation, and data governance, and guide integrations into additional data flows and business processes. Act as a trusted technical advisor, surface customer trends and insights, and partner cross-functionally with Product, Engineering, Platform Support, and Customer Success to improve the overall customer data management experience.

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Amplitude
Amplitude
1 day ago

Senior Customer Success Architect

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Job Summary

Serve as a technical expert for the most complex, high-priority enterprise customer engagements across implementation, adoption, and renewal. Advise on Amplitude taxonomy design, instrumentation, and data governance, and guide integrations into additional data flows and business processes. Act as a trusted technical advisor, surface customer trends and insights, and partner cross-functionally with Product, Engineering, Platform Support, and Customer Success to improve the overall customer data management experience.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop mastery of Amplitude products to provide strategic consultation on taxonomy design, instrumentation, and data governance.
  • •Guide customers as they integrate Amplitude into additional data flows and business processes to become an integral business partner.
  • •Serve as a trusted technical advisor for customers across complex engagements.
  • •Gather, organize, and report customer trends and insights to optimize business processes, documentation, and services.
  • •Collaborate cross-functionally with Product, Engineering, Platform Support, and Customer Success Managers to streamline internal processes and improve the customer data management experience.

Key Requirements

  • •At least 5-8 years of customer-facing technical experience with a record of engaging enterprise accounts.
  • •Competence in programming languages and web/mobile concepts including SQL, JavaScript, Java, Python, Android, iOS, and RESTful APIs.
  • •Execution and customer service orientation to prioritize and complete deliverables aligned with customer requirements.
  • •Excellent verbal and written communication skills to explain complex technical concepts to varied stakeholder levels.
  • •Problem-solving mindset and a positive attitude working at a rapidly growing company.
Experience:5-8 yearsSaaSProduct analyticsDigital marketingA/B testingBusiness intelligenceCustomer data platformsData warehousesData pipelinesIntegration partners
Skills:ExecutionCustomer serviceCommunicationPresentationInterpersonal skillsProblem-solvingAdaptabilityPositive attitude
Languages:English
Tech Stack:SQLJavaScriptJavaPythonAndroidIOSRESTful APIsA/B testingData governanceInstrumentationTaxonomy design

Company Brief

Amplitude
Provides a product analytics platform that helps teams understand user behavior, optimize digital products, and drive growth through event-based analytics, experimentation, and data-driven insights.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn