Chainguard

1 week ago

Customer Success Manager, Enterprise - East

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own post-sales customer engagements for commercial customers, leading onboarding, implementation, and adoption to drive time-to-value. Serve as the day-to-day point of contact while partnering with Solutions Architects, Technical Support, Product Management, Engineering, and Sales. Lead success planning and value realization, advocate for customer needs internally, manage issues with technical teams, and provide training on product features and security best practices.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead customer engagements across onboarding, implementation, and adoption as the post-sales primary point of contact.
•Drive success planning and the Business Value Realization cycle by partnering with customers and internal pre-sales/post-sales teams.
•Act as the voice of the customer internally, advocating customer needs and influencing cross-functional teams.
•Collaborate with Technical Support and Customer Engineering to ensure timely issue resolution.
•Develop product expertise and educate customers in features, best practices, and security principles.

Pay and Benefits

Salary: USD 130,000 annually

Equity and Bonus:Equity

Perks:Remote WorkHealth InsuranceVisionDentalPaid LeaveParental Leave

Key Requirements

•2+ years of experience in customer-facing roles collaborating with technical and business teams (Customer Success, Professional Services, Technical Account Management, Technical Support, or Sales/Solutions Engineering).
•Domain knowledge in one or more areas such as Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or the software development lifecycle.
•Strategic, proactive ownership of a customer portfolio with autonomy, including decision-making for de-risking/de-escalating and coordinating executive involvement when needed.
•Entrepreneurial mindset to build new processes or practices to better serve customers.
•Driven commitment to continuous professional development, with strong emotional intelligence and priority management skills.

Experience:2+ years

Skills:Customer-focusedCollaborationAdvocacyEmotional intelligencePriority management

Languages:English

Tech Stack:AWSGCPAzureContainersLinuxDevSecOpsAppSecSecurity infrastructureVulnerability managementSoftware development lifecycle

Company Brief

Chainguard

Builds software supply chain security solutions for containerized and Kubernetes-native environments, offering tools for secure builds, attestations, vulnerability scanning, and policy enforcement to help organizations deploy trustworthy software at scale.

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Seattle, United States

Founded: 2020

Website LinkedIn

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Chainguard

1 week ago

Customer Success Manager, Enterprise - East

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead customer engagements across onboarding, implementation, and adoption as the post-sales primary point of contact.
•Drive success planning and the Business Value Realization cycle by partnering with customers and internal pre-sales/post-sales teams.
•Act as the voice of the customer internally, advocating customer needs and influencing cross-functional teams.
•Collaborate with Technical Support and Customer Engineering to ensure timely issue resolution.
•Develop product expertise and educate customers in features, best practices, and security principles.

Pay and Benefits

Salary: USD 130,000 annually

Equity and Bonus:Equity

Perks:Remote WorkHealth InsuranceVisionDentalPaid LeaveParental Leave

Key Requirements

•2+ years of experience in customer-facing roles collaborating with technical and business teams (Customer Success, Professional Services, Technical Account Management, Technical Support, or Sales/Solutions Engineering).
•Domain knowledge in one or more areas such as Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or the software development lifecycle.
•Strategic, proactive ownership of a customer portfolio with autonomy, including decision-making for de-risking/de-escalating and coordinating executive involvement when needed.
•Entrepreneurial mindset to build new processes or practices to better serve customers.
•Driven commitment to continuous professional development, with strong emotional intelligence and priority management skills.

Experience:2+ years

Skills:Customer-focusedCollaborationAdvocacyEmotional intelligencePriority management

Languages:English

Tech Stack:AWSGCPAzureContainersLinuxDevSecOpsAppSecSecurity infrastructureVulnerability managementSoftware development lifecycle

Company Brief

Chainguard

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Seattle, United States

Founded: 2020

Website LinkedIn