Customer Success Manager, Enterprise - East

Chainguard
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Customer-focused","Collaboration","Advocacy","Emotional intelligence","Priority management"]

Own post-sales customer engagements for commercial customers, leading onboarding, implementation, and adoption to drive time-to-value. Serve as the day-to-day point of contact while partnering with Solutions Architects, Technical Support, Product Management, Engineering, and Sales. Lead success planning and value realization, advocate for customer needs internally, manage issues with technical teams, and provide training on product features and security best practices.

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FursaFursa
Chainguard
Chainguard
1 month ago

Customer Success Manager, Enterprise - East

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Last checked: 5 hours agoStatus: Live

Job Summary

Own post-sales customer engagements for commercial customers, leading onboarding, implementation, and adoption to drive time-to-value. Serve as the day-to-day point of contact while partnering with Solutions Architects, Technical Support, Product Management, Engineering, and Sales. Lead success planning and value realization, advocate for customer needs internally, manage issues with technical teams, and provide training on product features and security best practices.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Lead customer engagements across onboarding, implementation, and adoption as the post-sales primary point of contact.
  • •Drive success planning and the Business Value Realization cycle by partnering with customers and internal pre-sales/post-sales teams.
  • •Act as the voice of the customer internally, advocating customer needs and influencing cross-functional teams.
  • •Collaborate with Technical Support and Customer Engineering to ensure timely issue resolution.
  • •Develop product expertise and educate customers in features, best practices, and security principles.

Pay and Benefits

Salary: USD 130,000 annually
Equity and Bonus:Equity
Perks:Remote WorkHealth InsuranceVisionDentalPaid LeaveParental Leave

Key Requirements

  • •2+ years of experience in customer-facing roles collaborating with technical and business teams (Customer Success, Professional Services, Technical Account Management, Technical Support, or Sales/Solutions Engineering).
  • •Domain knowledge in one or more areas such as Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or the software development lifecycle.
  • •Strategic, proactive ownership of a customer portfolio with autonomy, including decision-making for de-risking/de-escalating and coordinating executive involvement when needed.
  • •Entrepreneurial mindset to build new processes or practices to better serve customers.
  • •Driven commitment to continuous professional development, with strong emotional intelligence and priority management skills.
Experience:2+ years
Skills:Customer-focusedCollaborationAdvocacyEmotional intelligencePriority management
Languages:English
Tech Stack:AWSGCPAzureContainersLinuxDevSecOpsAppSecSecurity infrastructureVulnerability managementSoftware development lifecycle

Company Brief

Chainguard
Builds software supply chain security solutions for containerized and Kubernetes-native environments, offering tools for secure builds, attestations, vulnerability scanning, and policy enforcement to help organizations deploy trustworthy software at scale.
Industry: Cybersecurity
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Seattle, United States
Founded: 2020
WebsiteLinkedIn