GDS Expert - Client Support

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Customer service","Handling objections","Attention to detail","Quality control mindset","Multi-channel communication"]

Research, build, and price air itineraries in GDS, responding to each air request as a sales conversation while articulating value and handling price objections. Ticket and perform end-to-end quality control (fare, invoice, seats, and special requests), and process refunds/exchanges/reissues accurately. Monitor bookings for airline schedule changes and resolve issues quickly. Coordinate closely with destination teams and manage phone, Teams, email, and CRM within a 2-hour SLA, keeping documentation current in TMT and Excel.

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FursaFursa
Sutherland
Sutherland
15 hours ago

GDS Expert - Client Support

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Last checked: 9 hours agoStatus: Live

Job Summary

Research, build, and price air itineraries in GDS, responding to each air request as a sales conversation while articulating value and handling price objections. Ticket and perform end-to-end quality control (fare, invoice, seats, and special requests), and process refunds/exchanges/reissues accurately. Monitor bookings for airline schedule changes and resolve issues quickly. Coordinate closely with destination teams and manage phone, Teams, email, and CRM within a 2-hour SLA, keeping documentation current in TMT and Excel.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Research, build, and price air itineraries in GDS with same-day turnaround.
  • •Handle air requests as sales conversations: articulate value, address objections, and pursue requested segments within policy.
  • •Issue tickets and perform full quality control (fare, ticket, invoice, seat assignments, and special requests) for every booking.
  • •Process refunds, exchanges, and reissues accurately according to standard procedure.
  • •Monitor bookings daily for airline schedule changes and resolve client issues calmly and quickly while coordinating with destination experts.

Key Requirements

  • •GDS ticketing experience with ADX and/or Sabre.
  • •Knowledge of airline fares and contracts, including published, net, and contract fares.
  • •Fluent oral and written English.
  • •Ability to identify and communicate upsell opportunities consultatively.
  • •Strong attention to detail for multi-step ticketing quality control and accuracy.
Experience:TravelAirlines
Skills:Customer serviceHandling objectionsAttention to detailQuality control mindsetMulti-channel communication
Languages:English
Tech Stack:GDSADXSabreTeamsCRMTMTExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
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Glassdoor: 3.5
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