Outcomes Architect

Notion Labs
Dublin
Workplace: OnsiteFull timeEUR 68,000 - 76,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Customer empathy","Stakeholder management","Program management","Commercial awareness","Agency"]

Own workflow adoption, value realization, and renewal outcomes for a named book of accounts in an AI-native productivity environment. Partner with Solutions Consultants to shape account strategy, qualify expansion, and manage customer success plans that drive measurable value and predictable revenue. Co-design and troubleshoot in-product workflows with customers, iterate on Outcomes Architect programs, and help retain and grow customers—especially flat or at-risk accounts.

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Notion Labs
Notion Labs
13 hours ago

Outcomes Architect

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own workflow adoption, value realization, and renewal outcomes for a named book of accounts in an AI-native productivity environment. Partner with Solutions Consultants to shape account strategy, qualify expansion, and manage customer success plans that drive measurable value and predictable revenue. Co-design and troubleshoot in-product workflows with customers, iterate on Outcomes Architect programs, and help retain and grow customers—especially flat or at-risk accounts.
Location: Dublin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Drive workflow adoption and value realization for a named book of accounts to support high NRR.
  • •Partner with Solutions Consultants on account strategy for expansion and renewal, including owning renewal opportunities for flat and at-risk customers.
  • •Shape customer outcomes and strengthen executive and team-level partnerships to contribute to predictable revenue via retention, renewal, and expansion.
  • •Design and deploy workflows that solve specific business problems in Notion as a build-beside partner.
  • •Co-define, build, and manage customer success plans and iterate Outcomes Architect programs to mitigate churn or contraction risk.

Pay and Benefits

Salary: EUR 68,000 - 76,000 annually

Key Requirements

  • •Experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
  • •Strong customer-facing discovery ability to understand business problems, map workflows, and translate goals into implementation plans.
  • •Technical fluency to co-design, configure, and troubleshoot workflows with customers in the room.
  • •Commercial awareness and ability to partner on renewal risk and expansion potential across an account book.
  • •Strong program and stakeholder management to manage success plans, timelines, risks, and customer commitments.
Experience:B2B software
Skills:Customer empathyStakeholder managementProgram managementCommercial awarenessAgency
Languages:English
Tech Stack:AI

Company Brief

Notion Labs
Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 4.5
WebsiteLinkedInGlassdoor