Customer Experience Banker -Springfield Town Square - Clarkston, MI

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Customer service","Relationship management","Communication","Sales acumen","Presentation"]

Serve as a Financial Concierge for walk-in customers, providing exemplary service while accurately processing transactions and balancing daily. Identify customers’ financial goals and recommend appropriate deposit and banking products to retain and grow both consumer and business relationships. Use a disciplined sales approach (follow-up, outbound calling, and referrals) and educate customers on consumer deposit products, referring them to other bank areas to deepen partnerships while following all operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
2 days ago

Customer Experience Banker -Springfield Town Square - Clarkston, MI

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Last checked: 6 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge for walk-in customers, providing exemplary service while accurately processing transactions and balancing daily. Identify customers’ financial goals and recommend appropriate deposit and banking products to retain and grow both consumer and business relationships. Use a disciplined sales approach (follow-up, outbound calling, and referrals) and educate customers on consumer deposit products, referring them to other bank areas to deepen partnerships while following all operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products and ensure customers understand their options.
  • •Proactively identify opportunities to grow customer relationships through disciplined sales and follow-up activities.
  • •Educate and refer customers to other areas of the bank to deepen relationships.
  • •Adhere to operational, security, risk and regulatory policies and procedures; balance daily and process transactions accurately.

Key Requirements

  • •High School Diploma or GED (or a Bachelor's Degree).
  • •Minimum 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role.
  • •Be proficient in understanding and educating customers on consumer deposit products.
  • •Follow a disciplined sales process, including new customer follow-up, outbound calling, and referrals from customers and partners.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.
Experience:BankingFinancial servicesRetail salesCustomer service
Education:High School
Skills:Customer serviceRelationship managementCommunicationSales acumenPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn