Care Management Support Coordinator III

Centene
Milwaukee
Workplace: HybridFull timeUSD 20.39 - 34.71 hourlyFunction: Executive & General ManagementExperience: 2-4 yearsSkills: ["Customer service","Relationship building","Documentation","Problem resolution","Administrative support"]

Coordinate non-clinical care management support for members and providers by handling outreach calls, inbound inquiries, and scheduling services. Serve as the front-line point of contact to resolve issues, connect people with community and health plan resources, document non-clinical member records, and support onboarding activities like welcome letters. Work with the care management team on escalations and performance improvement efforts under state and regulatory guidelines.

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FursaFursa
Centene
Centene
4 days ago

Care Management Support Coordinator III

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Last checked: 3 hours agoStatus: Live

Job Summary

Coordinate non-clinical care management support for members and providers by handling outreach calls, inbound inquiries, and scheduling services. Serve as the front-line point of contact to resolve issues, connect people with community and health plan resources, document non-clinical member records, and support onboarding activities like welcome letters. Work with the care management team on escalations and performance improvement efforts under state and regulatory guidelines.
Location: Milwaukee
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Work with the care management team on administrative care management activities, including outreach, answering inbound calls, and scheduling services.
  • •Serve as a point of contact for members, providers, and staff to resolve issues and document non-clinical member records in accordance with state and regulatory guidelines.
  • •Provide outreach to members via phone to support care plan next steps and connect them to community or health plan resources.
  • •Support member onboarding and day-to-day administrative duties, including sending welcome letters and educational program materials.
  • •Escalate requests and inquiries to management and may support training of new hires.
Travel: Low travel

Pay and Benefits

Salary: USD 20.39 - 34.71 hourly
Perks:Health Insurance401kEquityPaid Leave

Key Requirements

  • •High school diploma or GED.
  • •2-4 years of related experience.
  • •Experience serving vulnerable and diverse populations in administrative or customer service roles in healthcare settings.
  • •Managed Care or Medicaid experience is a plus.
  • •Ability to perform member outreach, answer inbound calls, schedule services, and complete administrative care management documentation per state and regulatory guidelines.
Experience:2-4 yearsHealthcare
Skills:Customer serviceRelationship buildingDocumentationProblem resolutionAdministrative support

Company Brief

Centene
Centene Corporation is a diversified, multinational healthcare enterprise that provides government-sponsored and commercial healthcare programs and services, specializing in Medicaid, Medicare, and specialty benefits management across the United States.
Industry: Health Insurance (Payers)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1984
WebsiteLinkedIn