CarMax

3 weeks ago

Customer Service Consultant - Henderson (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide a seamless customer experience as a Customer Service Consultant by responding to inbound sales leads and customer inquiries both online and over the phone. Help customers find vehicles using CarMax inventory knowledge, guide them through online sales or appraisal, arrange finance applications, and schedule delivery. Work in a high-energy, team-based sales environment with targets, build strong rapport, mentor others as you grow, and acquire required state automotive sales licensing.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Connect with inbound customers online and over the phone to understand what they want and need for their next car purchase.
•Use knowledge of CarMax inventory to guide customers toward vehicles that meet their needs.
•Guide customers through the journey from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
•Ensure a seamless transition from online to in-store purchasing for an exceptional customer service experience.
•Mentor others as your skillset expands and achieve sales targets while maintaining an iconic customer experience.

Pay and Benefits

Salary: USD 20.7 - 31.4 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Sales and customer service experience in a retail environment (preferred).
•Thrive in a fast-paced sales environment with strong customer focus and listening skills.
•Good written and verbal communication skills, plus high self-motivation to achieve performance goals.
•Ability to learn and master new technologies and have strong computer skills.
•Open availability for shifts including nights, weekends, and holidays; candidates must live within 100 miles of the Customer Experience Center (CEC).

Experience:Retail

Skills:Customer focusCommunicationActive listeningSelf-motivationRapport building

Licenses:Automotive Sales Persons License

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

3 weeks ago

Customer Service Consultant - Henderson (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Connect with inbound customers online and over the phone to understand what they want and need for their next car purchase.
•Use knowledge of CarMax inventory to guide customers toward vehicles that meet their needs.
•Guide customers through the journey from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
•Ensure a seamless transition from online to in-store purchasing for an exceptional customer service experience.
•Mentor others as your skillset expands and achieve sales targets while maintaining an iconic customer experience.

Pay and Benefits

Salary: USD 20.7 - 31.4 hourly

Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

•Sales and customer service experience in a retail environment (preferred).
•Thrive in a fast-paced sales environment with strong customer focus and listening skills.
•Good written and verbal communication skills, plus high self-motivation to achieve performance goals.
•Ability to learn and master new technologies and have strong computer skills.
•Open availability for shifts including nights, weekends, and holidays; candidates must live within 100 miles of the Customer Experience Center (CEC).

Experience:Retail

Skills:Customer focusCommunicationActive listeningSelf-motivationRapport building

Licenses:Automotive Sales Persons License

Company Brief

CarMax

Industry: Automotive

Website