Senior Forward Deployed Engineer, Enterprise

Deepgram
New York
Workplace: RemoteFull timeUSD 165,000 - 220,000 annuallyFunction: Hospitality & Food ServiceSkills: ["Communication","Trust","Problem-solving","Teamwork","Customer obsession"]

Embedded with restaurant enterprise teams to deploy and integrate Deepgram’s voice AI platform, leading technical discovery, architecture, and end-to-end delivery from scoping to go-live. You’ll customize configurations for restaurant operations, monitor live deployments, and codify repeatable patterns into tools and playbooks while acting as the voice of the customer to product and engineering. Expect remote-first collaboration with travel up to 50%.

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FursaFursa
Deepgram
Deepgram
5 months ago

Senior Forward Deployed Engineer, Enterprise

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Embedded with restaurant enterprise teams to deploy and integrate Deepgram’s voice AI platform, leading technical discovery, architecture, and end-to-end delivery from scoping to go-live. You’ll customize configurations for restaurant operations, monitor live deployments, and codify repeatable patterns into tools and playbooks while acting as the voice of the customer to product and engineering. Expect remote-first collaboration with travel up to 50%.
Location: New York
Workplace: Remote
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Embed with customer engineering teams as a trusted technical peer and lead technical discovery and solutioning for prospects and customers.
  • •Own the end-to-end technical implementation of Deepgram’s voice AI platform for enterprise customers — from scoping and architecture through go-live and optimization.
  • •Adapt and configure Deepgram’s platform to meet each customer’s unique operational requirements — menu structures, ordering flows, POS integrations, edge cases, and everything in between.
  • •Monitor, troubleshoot, and resolve technical issues in live deployments. Serve as an escalation point for complex technical issues when necessary.
  • •Codify patterns into tools, playbooks, reference architectures, and building blocks the broader team can use for other deployments and customers.
Travel: Extensive travel

Pay and Benefits

Salary: USD 165,000 - 220,000 annually
Equity and Bonus:Equity
Perks:MedicalDentalVision401kPaid LeaveParental LeaveHome OfficeLearning Stipend

Key Requirements

  • •Strong software engineering fundamentals with experience across APIs, SDKs, webhooks, and cloud infrastructure.
  • •Ability to deploy and integrate enterprise-scale voice AI platforms including go-live and optimization.
  • •Excellent communication and trust with technical and non-technical stakeholders.
  • •Hands-on coding and debugging production deployments; not just coordination.
  • •Experience in startup or founder-led environments is a plus.
Experience:Voice AIRestaurant techSaaS
Skills:CommunicationTrustProblem-solvingTeamworkCustomer obsession
Tech Stack:APIsSDKsWebhooksCloud infrastructureAI coding toolsPythonJavaScript

Company Brief

Deepgram
Deepgram builds a real-time Voice AI platform delivering speech-to-text, text-to-speech, and voice-agent APIs for developers and enterprises, focusing on low-latency, high-accuracy voice models and scalable deployment options.
Industry: API Platforms
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 4.5
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