Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

Mashreq
United Arab Emirates
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsSkills: ["Leadership","Coaching","Training","Performance management","Process improvement"]

Lead a team responsible for delivering telesales lead targets and maintaining lead quality (including keeping unqualified leads below 3%). Plan and execute short-term sales programs, coaching and performance reviews, and develop scripts and quizzes to strengthen product knowledge and selling effectiveness. Manage telesales agent hiring, training, certification, deployment, and call monitoring while measuring performance metrics and improving cost efficiency and customer satisfaction.

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FursaFursa
Mashreq
Mashreq
1 month ago

Team Leader.Injaz-RBG-DBC PL Fulfillment.Retail Banking Group

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Lead a team responsible for delivering telesales lead targets and maintaining lead quality (including keeping unqualified leads below 3%). Plan and execute short-term sales programs, coaching and performance reviews, and develop scripts and quizzes to strengthen product knowledge and selling effectiveness. Manage telesales agent hiring, training, certification, deployment, and call monitoring while measuring performance metrics and improving cost efficiency and customer satisfaction.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Manager level

Key Responsibilities

  • •Own team delivery against sales lead targets.
  • •Ensure unqualified lead percentage stays below 3%.
  • •Plan and execute short-term workshops and sales programs based on dominant buying motives and winning sales strategies.
  • •Monitor calls and provide coaching/feedback to telesales agents; design performance measurement metrics.
  • •Recruit, train, certify, and deploy telesales agents; conduct product knowledge quizzes and design effective sales scripts for campaigns.

Key Requirements

Skills:LeadershipCoachingTrainingPerformance managementProcess improvement
Languages:English

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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Glassdoor: 3.3
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