Senior SRE Engineer (CONTRACT / CONTRACT TO HIRE)

Reltio
Bengaluru
Workplace: HybridContractFunction: DevOps, Cloud & InfrastructureExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Cross-functional collaboration","Ownership mindset","Analytical thinking","Continuous improvement"]

Own customer-critical operational workflows for a 24×7 follow-the-sun SRE team within the Cloud Platform organization. Drive infrastructure incident response and triage, improve customer and operational KPIs (tickets, aging, response times, escalations), and strengthen RCA governance. Partner with Engineering and Customer Enablement to enable go-lives, automate repetitive operations, and implement preventive fixes across cloud platforms. Hybrid role based in Bengaluru.

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FursaFursa
Reltio
Reltio
14 hours ago

Senior SRE Engineer (CONTRACT / CONTRACT TO HIRE)

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Last checked: 14 hours agoStatus: Live

Job Summary

Own customer-critical operational workflows for a 24×7 follow-the-sun SRE team within the Cloud Platform organization. Drive infrastructure incident response and triage, improve customer and operational KPIs (tickets, aging, response times, escalations), and strengthen RCA governance. Partner with Engineering and Customer Enablement to enable go-lives, automate repetitive operations, and implement preventive fixes across cloud platforms. Hybrid role based in Bengaluru.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Contract
Job Function: DevOps, Cloud & Infrastructure
Seniority: Mid level

Key Responsibilities

  • •Serve as the front line for infrastructure alerts and Incident Management in a global 24×7 follow-the-sun and On-Call model, ensuring rapid response, triage, escalation, and service restoration.
  • •Own and improve customer experience and operational KPIs, including ticket aging, response time, backlog burn-down, routing quality, go-live incidents, and RCA SLA compliance.
  • •Drive daily triage of new, aging, blocked, and escalated work to ensure clear ownership and timely closure.
  • •Partner with Cloud Platform and Engineering to identify recurring customer issues and incident patterns, delivering permanent fixes and automation/preventive improvements.
  • •Support customer go-lives, feature enablement, and per-tenant infrastructure requirements, ensuring operational readiness, risk management, and rollback planning.

Key Requirements

  • •Engineering degree in Computer Science or a related technical field.
  • •5+ years of experience in SRE, Cloud Operations, Platform Engineering, or Production Engineering.
  • •Hands-on experience supporting highly available SaaS or cloud platforms in a 24×7 production environment.
  • •Hands-on experience with major cloud providers (AWS, Google Cloud Platform, or Microsoft Azure) and Kubernetes/containerized environments.
  • •Experience with Infrastructure as Code (preferably Terraform) plus automation practices; strong Linux, networking, troubleshooting, and distributed systems fundamentals.
Experience:5+ yearsSaaSCloud24×7 operationsPlatform engineering
Education:Bachelor's
Skills:CommunicationCross-functional collaborationOwnership mindsetAnalytical thinkingContinuous improvement
Languages:English
Tech Stack:AWSGoogle Cloud PlatformMicrosoft AzureKubernetesTerraformJenkinsGitOpsPythonLinuxAPIs

Company Brief

Reltio
Provides cloud-based master data management and data unification software that helps enterprises create trusted, real-time views of customers, products, and other core business entities across systems.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Redwood City, United States
Founded: 2011
WebsiteLinkedIn