Technical Lead

Davies
United Kingdom
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Coaching","Mentoring","Communication","Training","Prioritisation"]

Ensure technical excellence for a pre-litigation credit hire unit by supervising and mentoring file handlers, supporting onboarding, and driving adoption of the Keoghs Quality Framework. Work with the Technical Manager and Business Unit Director to embed client SLA/KPI requirements, identify risks and trends, and recommend actions to remove blockers. Communicate and coordinate workflow/process improvements, complete audits, and develop technical expertise through training and coaching.

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Davies
Davies
17 hours ago

Technical Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Ensure technical excellence for a pre-litigation credit hire unit by supervising and mentoring file handlers, supporting onboarding, and driving adoption of the Keoghs Quality Framework. Work with the Technical Manager and Business Unit Director to embed client SLA/KPI requirements, identify risks and trends, and recommend actions to remove blockers. Communicate and coordinate workflow/process improvements, complete audits, and develop technical expertise through training and coaching.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Handle a small caseload of complex pre-litigation files and provide supervision and technical guidance for the pre-litigation teams.
  • •Work with the Technical Manager to improve best practice, review workflows/processes, and embed client SLA/KPI requirements into team delivery.
  • •Identify areas of risk and emerging trends/behaviours, recommend strategies to remove blockers, and improve quality and KPI performance.
  • •Support technical progression of file handlers through training, coaching, supervision, competency framework sign-offs, and onboarding training fit for purpose.
  • •Complete financial authority audits and ad hoc internal audits, and help collate causes and trends from IRFs for swift resolution.

Pay and Benefits

Perks:Paid LeaveHealth InsurancePension

Key Requirements

  • •Credit Hire experience either defendant (preferable) or claimant, with pre-litigated credit hire work essential.
  • •Previous experience handling your own case load.
  • •Understanding of the claims process and delivery of client requirements including achieving KPIs.
  • •Ability to plan and prioritise workloads and remain calm under pressure while meeting deadlines.
  • •Experience supervising, training and/or mentoring others, with excellent listening and verbal communication skills.
Experience:Credit hirePre-litigationInsurance
Skills:CoachingMentoringCommunicationTrainingPrioritisation
Tech Stack:ExcelPowerPoint

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor