Client Services Manager (Edinburgh, GB, EH12 9DT)

HSBC
Edinburgh
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Ownership mindset","Proactive approach","Stakeholder relationship management","Ability to work under pressure","Time management"]

Support a portfolio of Global Liquidity and Cash Management clients as a first point of contact for day-to-day banking enquiries. Partner with sales, relationship managers, product management, and operations to deliver tailored solutions and drive continuous service improvements. Manage and resolve client queries under SLAs, promote digital self-service, and coordinate with global service teams to enhance the overall client experience in a hybrid Edinburgh-based role.

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FursaFursa
HSBC
HSBC
2 days ago

Client Services Manager (Edinburgh, GB, EH12 9DT)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Support a portfolio of Global Liquidity and Cash Management clients as a first point of contact for day-to-day banking enquiries. Partner with sales, relationship managers, product management, and operations to deliver tailored solutions and drive continuous service improvements. Manage and resolve client queries under SLAs, promote digital self-service, and coordinate with global service teams to enhance the overall client experience in a hybrid Edinburgh-based role.
Location: Edinburgh
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage and resolve day-to-day client queries for the portfolio.
  • •Encourage clients to use digital self-service tools to improve the client experience.
  • •Establish and maintain excellent working relationships with key stakeholders.
  • •Support the Client Service Team Leader to identify and introduce service improvements.
  • •Interact with global units and teams (GSCs, Sales, Product Management, and Client Management) to support tailored solutions and continuous improvement.

Pay and Benefits

Perks:Health InsurancePaid LeavePension

Key Requirements

  • •Fluency in German (written and spoken).
  • •Prior experience in a customer service environment.
  • •Ability to work under pressure within pre-defined SLAs and prioritise time effectively.
  • •Strong ownership mindset to liaise with relevant parties, make informed decisions, and resolve issues.
  • •Proactive approach to investigate issues with minimal information.
Skills:Ownership mindsetProactive approachStakeholder relationship managementAbility to work under pressureTime management
Languages:German

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn