Key Account Handler Customer Service

Aon
Rotterdam
Workplace: HybridFull timeEUR 3,200 - 3,500 monthlyFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Collaboration","Initiative","Accuracy"]

Serve Aon’s largest key customers through high-quality, customized service. Build and maintain tailored insurance policies, answer a wide range of questions, and coordinate daily with brokers, account managers, colleagues, and customers to deliver an excellent “9+” customer experience. Deepen your knowledge of damage insurance (including Property and Liability), improve processes by spotting opportunities for smarter, more efficient ways of working, and ensure policies reach customers quickly and accurately.

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FursaFursa
Aon
Aon
5 days ago

Key Account Handler Customer Service

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Serve Aon’s largest key customers through high-quality, customized service. Build and maintain tailored insurance policies, answer a wide range of questions, and coordinate daily with brokers, account managers, colleagues, and customers to deliver an excellent “9+” customer experience. Deepen your knowledge of damage insurance (including Property and Liability), improve processes by spotting opportunities for smarter, more efficient ways of working, and ensure policies reach customers quickly and accurately.
Location: Rotterdam
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver smooth, professional, and error-free service to Aon’s key customers as part of the Key Account Team.
  • •Prepare customized insurance policies and ensure they are delivered quickly, carefully, and without errors.
  • •Answer diverse customer questions and coordinate daily with brokers, account managers, colleagues, and customers.
  • •Learn and deepen knowledge in damage insurance areas such as Property and Liability.
  • •Identify opportunities to improve and streamline processes, and support colleagues in implementing improvements.

Pay and Benefits

Salary: EUR 3,200 - 3,500 monthly
Perks:PensionRemote Work

Key Requirements

  • •MBO+ level of work and thinking.
  • •Good command of Dutch and English, spoken and written.
  • •Good knowledge of Excel and Word.
  • •Insurance technical foundation (or willingness to obtain Wft Basis).
  • •Experience with Lean and end-to-end process improvements is a plus.
Experience:Insurance
Skills:CommunicationProblem-solvingCollaborationInitiativeAccuracy
Certifications:Wft Basis
Languages:DutchEnglish
Tech Stack:ExcelWordLEAN

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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