Cartesia

3 weeks ago

Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Help customers succeed by delivering hands-on, white-glove support for complex technical issues across Cartesia’s APIs, SDKs, integrations, and deployment workflows. Serve as primary L1 contact for smaller accounts via Slack and other messaging tools, reproduce and triage issues, and write clear bug reports to unblock users. Partner with engineering and product teams to troubleshoot end-to-end, document runbooks and guides, and participate in incident response and on-call rotation.

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Serve as primary L1 support contact for smaller accounts via Slack and other messaging platforms.
•Diagnose and resolve complex issues across APIs, SDKs, integrations, and deployment workflows.
•Reproduce customer issues, triage them, write clear bug reports, and help prioritize fixes to unblock users.
•Troubleshoot across the stack, including API errors, SDK behavior, latency/reliability issues, and partner integrations.
•Document solutions in internal runbooks and customer-facing guides; participate in incident response and on-call rotation.

Pay and Benefits

Salary: USD 100,000 - 150,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kParental LeaveRemote WorkMeal AllowanceCommuter BenefitsPaid LeaveLearning Budget

Key Requirements

•2–8 years in technical support, product support, technical account management, or forward-deployed engineering.
•Strong troubleshooting skills with APIs, SDKs, logs, and integrations.
•Comfortable reproducing issues, debugging errors, and collaborating with engineers on solutions.
•Excellent written and verbal communication to distill complex technical problems for internal teams and customers.
•Ability to stay calm under pressure and prioritize multiple concurrent customer issues.

Experience:2-8 yearsAIAPIs

Skills:CommunicationTroubleshootingDebuggingCollaborationOwnership

Tech Stack:APIsSDKsSlackPythonJavaScriptTypeScriptLogs

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Cartesia

Builds real-time multimodal and voice AI (Sonic) that generates expressive, low-latency speech for conversational agents and on-device experiences, serving developers and enterprises with APIs and SDKs.

Industry: AI & Machine Learning

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2023

Website LinkedIn Glassdoor

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Cartesia

3 weeks ago

Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Serve as primary L1 support contact for smaller accounts via Slack and other messaging platforms.
•Diagnose and resolve complex issues across APIs, SDKs, integrations, and deployment workflows.
•Reproduce customer issues, triage them, write clear bug reports, and help prioritize fixes to unblock users.
•Troubleshoot across the stack, including API errors, SDK behavior, latency/reliability issues, and partner integrations.
•Document solutions in internal runbooks and customer-facing guides; participate in incident response and on-call rotation.

Pay and Benefits

Salary: USD 100,000 - 150,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kParental LeaveRemote WorkMeal AllowanceCommuter BenefitsPaid LeaveLearning Budget

Key Requirements

•2–8 years in technical support, product support, technical account management, or forward-deployed engineering.
•Strong troubleshooting skills with APIs, SDKs, logs, and integrations.
•Comfortable reproducing issues, debugging errors, and collaborating with engineers on solutions.
•Excellent written and verbal communication to distill complex technical problems for internal teams and customers.
•Ability to stay calm under pressure and prioritize multiple concurrent customer issues.

Experience:2-8 yearsAIAPIs

Skills:CommunicationTroubleshootingDebuggingCollaborationOwnership

Tech Stack:APIsSDKsSlackPythonJavaScriptTypeScriptLogs

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Cartesia

Industry: AI & Machine Learning

Company Size: Small (11 to 50 employees)

Growth: Growth Stage Startup

Funding: Series A

Headquarters: San Francisco, United States

Founded: 2023

Website LinkedIn Glassdoor