Customer Service Representative

GEICO
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Problem-solving","Empathy","Multitasking"]

Join GEICO as a Customer Service Representative in Poway, providing reassurance and solutions to policyholders, guiding coverage needs and policy changes, addressing billing inquiries, and delivering world-class service. You’ll manage customer interactions, resolve concerns, stay informed on GEICO products, and cross-sell opportunities while contributing to a positive customer experience in a high-volume environment.

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GEICO
GEICO
2 months ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Join GEICO as a Customer Service Representative in Poway, providing reassurance and solutions to policyholders, guiding coverage needs and policy changes, addressing billing inquiries, and delivering world-class service. You’ll manage customer interactions, resolve concerns, stay informed on GEICO products, and cross-sell opportunities while contributing to a positive customer experience in a high-volume environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
  • •Resolve customer concerns, ensuring a positive experience.
  • •Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
  • •Provide reassurance and solutions that make a difference in customers’ lives.
  • •Complete in-office training and then work with on-site/off-site flexibility as needed.

Pay and Benefits

Perks:Health InsuranceDentalVisionTuition Assistance401kPaid Holidays

Key Requirements

  • •Minimum of 1 year of customer-facing experience required; 3+ years preferred.
  • •Experience in high-volume call centers with KPIs and measurable goals preferred.
  • •Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
  • •High School Diploma or GED required; College degree preferred.
  • •Strong customer service, interpersonal, problem-solving, and empathy skills.
Experience:1+ yearsInsuranceCustomer serviceCall center
Education:High School
Skills:Customer serviceCommunicationProblem-solvingEmpathyMultitasking

Company Brief

GEICO
GEICO is a major US auto insurer offering personal auto policies, roadside assistance, and insurance products through direct-to-consumer channels and agents. Known for competitive rates and national advertising, it operates as a subsidiary of Berkshire Hathaway.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Chevy Chase, United States
Founded: 1936
WebsiteLinkedIn