GEICO

1 month ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Join GEICO as a Customer Service Representative in Poway, providing reassurance and solutions to policyholders, guiding coverage needs and policy changes, addressing billing inquiries, and delivering world-class service. You’ll manage customer interactions, resolve concerns, stay informed on GEICO products, and cross-sell opportunities while contributing to a positive customer experience in a high-volume environment.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
•Resolve customer concerns, ensuring a positive experience.
•Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
•Provide reassurance and solutions that make a difference in customers’ lives.
•Complete in-office training and then work with on-site/off-site flexibility as needed.

Pay and Benefits

Perks:Health InsuranceDentalVisionTuition Assistance401kPaid Holidays

Key Requirements

•Minimum of 1 year of customer-facing experience required; 3+ years preferred.
•Experience in high-volume call centers with KPIs and measurable goals preferred.
•Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
•High School Diploma or GED required; College degree preferred.
•Strong customer service, interpersonal, problem-solving, and empathy skills.

Experience:1+ yearsInsuranceCustomer serviceCall center

Education:High School

Skills:Customer serviceCommunicationProblem-solvingEmpathyMultitasking

Company Brief

GEICO

GEICO is a major US auto insurer offering personal auto policies, roadside assistance, and insurance products through direct-to-consumer channels and agents. Known for competitive rates and national advertising, it operates as a subsidiary of Berkshire Hathaway.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Chevy Chase, United States

Founded: 1936

Website LinkedIn

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GEICO

1 month ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
•Resolve customer concerns, ensuring a positive experience.
•Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
•Provide reassurance and solutions that make a difference in customers’ lives.
•Complete in-office training and then work with on-site/off-site flexibility as needed.

Pay and Benefits

Perks:Health InsuranceDentalVisionTuition Assistance401kPaid Holidays

Key Requirements

•Minimum of 1 year of customer-facing experience required; 3+ years preferred.
•Experience in high-volume call centers with KPIs and measurable goals preferred.
•Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
•High School Diploma or GED required; College degree preferred.
•Strong customer service, interpersonal, problem-solving, and empathy skills.

Experience:1+ yearsInsuranceCustomer serviceCall center

Education:High School

Skills:Customer serviceCommunicationProblem-solvingEmpathyMultitasking

Company Brief

GEICO

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Chevy Chase, United States

Founded: 1936

Website LinkedIn