Fortinet

1 month ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Technical Support Engineer role supporting Fortinet FortiGate devices across multiple office locations. You’ll troubleshoot real-time issues, collaborate with R&D, and help partners and customers while working in a multi-location, office-based environment in Germany, Czech Republic, and Spain.

Location: Frankfurt, Prague, Madrid

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Work as part of a team to provide technical assistance to Fortinet-certified partners and customers for Fortinet Firewalls (FortiGate) and other devices.
•Run real-time troubleshooting sessions with partners/customers.
•Test and reproduce partner/customer issues in the Laboratory.
•Recommend corrective actions based on gathered data and analysis.
•Run real-time phone or remote access sessions.

Pay and Benefits

Perks:Health InsuranceEquityPaid Leave

Key Requirements

•Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience.
•3-6 years’ experience in an IT or technical support role.
•Experience in the telecommunications/networking/security industry.
•Good knowledge of the OSI model.
•Strong understanding of networking protocols, specifically TCP/IP, routing and switching.

Experience:3-6 yearsTelecommunicationsNetworkingSecurityIT support

Education:Bachelor's in Computer Science / Software Engineering

Skills:CommunicationCustomer serviceProblem-solving

Languages:English

Tech Stack:TCP/IPFortinet FortiGateNetworkingOSI model

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

1 month ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Frankfurt, Prague, Madrid

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Work as part of a team to provide technical assistance to Fortinet-certified partners and customers for Fortinet Firewalls (FortiGate) and other devices.
•Run real-time troubleshooting sessions with partners/customers.
•Test and reproduce partner/customer issues in the Laboratory.
•Recommend corrective actions based on gathered data and analysis.
•Run real-time phone or remote access sessions.

Pay and Benefits

Perks:Health InsuranceEquityPaid Leave

Key Requirements

•Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience.
•3-6 years’ experience in an IT or technical support role.
•Experience in the telecommunications/networking/security industry.
•Good knowledge of the OSI model.
•Strong understanding of networking protocols, specifically TCP/IP, routing and switching.

Experience:3-6 yearsTelecommunicationsNetworkingSecurityIT support

Education:Bachelor's in Computer Science / Software Engineering

Skills:CommunicationCustomer serviceProblem-solving

Languages:English

Tech Stack:TCP/IPFortinet FortiGateNetworkingOSI model

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn