Technical Support Engineer

Fortinet
Madrid, Germany, Frankfurt, Prague
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-6 yearsEducation: bachelorsSkills: ["Customer-oriented","Communication","Time management","Multi-tasking","Work under pressure"]

Provide technical support for Fortinet’s FortiGate firewalls and related devices to certified partners and customers. Troubleshoot issues in real time, reproduce and test cases in a laboratory, and recommend corrective actions based on gathered data. Conduct phone or remote access sessions, escalate software/hardware issues to R&D, and continuously build product and technical knowledge through training and self-learning.

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Fortinet
Fortinet
2 months ago

Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide technical support for Fortinet’s FortiGate firewalls and related devices to certified partners and customers. Troubleshoot issues in real time, reproduce and test cases in a laboratory, and recommend corrective actions based on gathered data. Conduct phone or remote access sessions, escalate software/hardware issues to R&D, and continuously build product and technical knowledge through training and self-learning.
Location: Madrid, Germany, Frankfurt, Prague
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical assistance to Fortinet-certified partners and customers for Fortinet Firewalls (FortiGate) and other devices.
  • •Run real-time troubleshooting sessions and participate in case resolution through research and testing.
  • •Test and reproduce partner/customer issues in the laboratory.
  • •Recommend corrective actions based on gathered data and analysis, and escalate software/hardware issues to R&D.
  • •Run real-time phone or remote access sessions and grow product knowledge through training, round tables, and self-learning.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsurancePaid LeaveEquity

Key Requirements

  • •Bachelor’s degree in computer science, Software Engineering, or a related field (or equivalent training and experience).
  • •3–6 years of experience in an IT or technical support role.
  • •Experience in the telecommunications/networking/security industry.
  • •Good knowledge of the OSI model and strong understanding of TCP/IP, routing, and switching.
  • •Proficient spoken and written English with a positive, customer-oriented attitude.
Experience:3-6 yearsTelecommunicationsNetworkingCybersecurity
Education:Bachelor's in computer science, Software Engineering
Skills:Customer-orientedCommunicationTime managementMulti-taskingWork under pressure
Certifications:NSE4CCNASecurity+
Languages:English
Tech Stack:FortiGateFortinet FirewallsOSI modelTCP/IPRoutingSwitchingOSPFBGPLDAPSSO2-factor authenticationAWSGoogle CloudAzzureIPSsMail Security Gateways

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn