2 days ago

Support Developer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Handle Level 3 incidents and requests for the Alef platform, triaging issues and coordinating with agile technical teams until resolution. Serve as the key link between operations and development by communicating releases, new features, and planned downtimes. Support post-release functional testing, monitor application health, and build automation for support services and tooling. Contribute to improving platform operations through practical, agile-minded enhancements.

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Handle Level 3 incidents and requests for Alef platform applications.
•Triage incidents, assign priority/context, and delegate/coordinate between software engineers until resolved.
•Plan and execute support rotations and monitor application status.
•Conduct functional testing after each release and help improve support processes and tools.
•Implement and maintain automation solutions for support services and configure monitoring/notification thresholds; send release notices and generate ticket reporting.

Pay and Benefits

Perks:Flight AllowanceAnnual BonusEducation AllowanceLife InsuranceEnhanced LeaveRemote Work

Key Requirements

•Bachelor’s degree in Computer Science, Software Engineering, or a related field.
•2+ years of relevant experience in incident, problem, and request management.
•Experience handling Level 3 application/platform incidents and coordinating resolution across teams.
•Ability to communicate technical concepts to non-technical stakeholders.
•Familiarity with incident management tools (e.g., OpsGenie, PagerDuty, xMatters) and software management tools (e.g., Jira).

Experience:2+ yearsEdTechEducation technology

Education:Bachelor's

Skills:Incident managementProblem managementRequest managementTechnical communicationRoot cause analysisOwnershipCustomer centricityProactivity

Languages:EnglishArabic

Tech Stack:Web developmentAPI developmentAutomationOpsGeniePagerDutyXMattersJira

Company Brief

Alef Education

Provides digital learning solutions and curriculum platforms for K-12 education, helping schools and ministries deliver personalized instruction, assessments, and analytics. The company focuses on improving learning outcomes through technology-enabled classroom and home learning tools.

Industry: EdTech

Company Size: Large (251 to 1,000 employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 2016

Website LinkedIn

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Alef Education

2 days ago

Support Developer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Handle Level 3 incidents and requests for Alef platform applications.
•Triage incidents, assign priority/context, and delegate/coordinate between software engineers until resolved.
•Plan and execute support rotations and monitor application status.
•Conduct functional testing after each release and help improve support processes and tools.
•Implement and maintain automation solutions for support services and configure monitoring/notification thresholds; send release notices and generate ticket reporting.

Pay and Benefits

Perks:Flight AllowanceAnnual BonusEducation AllowanceLife InsuranceEnhanced LeaveRemote Work

Key Requirements

•Bachelor’s degree in Computer Science, Software Engineering, or a related field.
•2+ years of relevant experience in incident, problem, and request management.
•Experience handling Level 3 application/platform incidents and coordinating resolution across teams.
•Ability to communicate technical concepts to non-technical stakeholders.
•Familiarity with incident management tools (e.g., OpsGenie, PagerDuty, xMatters) and software management tools (e.g., Jira).

Experience:2+ yearsEdTechEducation technology

Education:Bachelor's

Skills:Incident managementProblem managementRequest managementTechnical communicationRoot cause analysisOwnershipCustomer centricityProactivity

Languages:EnglishArabic

Tech Stack:Web developmentAPI developmentAutomationOpsGeniePagerDutyXMattersJira

Company Brief

Alef Education

Industry: EdTech

Company Size: Large (251 to 1,000 employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 2016

Website LinkedIn