Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsSkills: ["Communication","Persuasive ability","Active listening","Customer empathy","Resilience"]

Drive outbound consultative sales for Canada-based telecom customers by making high-volume calls, promoting plans/upgrades/bundles, and recommending tailored retention solutions. Handle objections while maintaining strong customer experience and accurate CRM records. Meet daily, weekly, and monthly sales targets and ensure compliance with scripts, quality, and process standards, working US–Canada night shifts onsite.

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FursaFursa
NTT
NTT
4 weeks ago

Call Center Senior Associate

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Last checked: 8 hours agoStatus: Live

Job Summary

Drive outbound consultative sales for Canada-based telecom customers by making high-volume calls, promoting plans/upgrades/bundles, and recommending tailored retention solutions. Handle objections while maintaining strong customer experience and accurate CRM records. Meet daily, weekly, and monthly sales targets and ensure compliance with scripts, quality, and process standards, working US–Canada night shifts onsite.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing Canada-based customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets while handling objections professionally.
  • •Maintain accurate CRM records for calls, conversions, and follow-ups and ensure compliance with scripts and process standards.

Pay and Benefits

Perks:MedicalVisionDentalEmployee Assistance

Key Requirements

  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability and the ability to handle rejection.
  • •Active listening and customer empathy to understand needs and recommend solutions.
  • •Basic system/CRM handling experience.
  • •2-4 years of experience (BPO/sales preferred) and graduate eligibility.
Experience:2-4 yearsBPOSalesTelecom
Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRMCRM records

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn