InterSystems

4 months ago

Head of Product Support- Middle East and India

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide executive leadership and operational accountability for Product Support across the Middle East and India. Drive service excellence by evolving the operating model, improving organizational capability, and establishing governance with KPIs and service metrics. Lead a regional team through managers, own service delivery across incidents/requests/upgrades, oversee major incident and change governance, and modernize processes through automation and data-driven decision-making.

Location: Dubai, Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Provide executive leadership and strategic direction for regional Product Support performance, maturity, and evolution.
•Lead the regional Product Support organization through four experienced managers across Dubai and Riyadh, owning workforce planning, capability, and leadership development.
•Own the service delivery operating model across incidents, service requests, enhancement requests, and upgrades, including prioritization and demand management.
•Establish regional service governance with KPIs, service metrics, operational analytics, and executive reporting to drive accountability and continuous improvement.
•Provide executive oversight for major incident management, change governance, and release/deployment readiness; modernize the operating model with best-practice frameworks and automation.

Key Requirements

•8+ years leading enterprise software support and/or service organizations, including regional or multi-country operations.
•Proven success leading senior management teams through organizational growth, operational transformation, and cultural change.
•Experience engaging C-level executives and senior healthcare leaders.
•Experience leading support organizations for complex enterprise software portfolios, preferably in healthcare.
•Bachelor’s degree in healthcare, Computer Science, or a related field; ITIL certification is preferred.

Experience:8+ yearsEnterprise software support

Education:Bachelor's in healthcare, Computer Science or a related field

Skills:Executive leadershipCustomer-first mindsetOperational excellenceStakeholder managementOrganizational transformation

Certifications:ITIL

Languages:English

Tech Stack:ITILAutomationOperational analytics

Company Brief

InterSystems

Develops database management, interoperability, and analytics platforms—particularly for healthcare and financial services. Known for products like Caché, Ensemble, HealthShare and the InterSystems IRIS data platform enabling integrated data management and real-time applications.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Cambridge, United States

Founded: 1978

Website LinkedIn

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InterSystems

4 months ago

Head of Product Support- Middle East and India

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Dubai, Riyadh

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Provide executive leadership and strategic direction for regional Product Support performance, maturity, and evolution.
•Lead the regional Product Support organization through four experienced managers across Dubai and Riyadh, owning workforce planning, capability, and leadership development.
•Own the service delivery operating model across incidents, service requests, enhancement requests, and upgrades, including prioritization and demand management.
•Establish regional service governance with KPIs, service metrics, operational analytics, and executive reporting to drive accountability and continuous improvement.
•Provide executive oversight for major incident management, change governance, and release/deployment readiness; modernize the operating model with best-practice frameworks and automation.

Key Requirements

•8+ years leading enterprise software support and/or service organizations, including regional or multi-country operations.
•Proven success leading senior management teams through organizational growth, operational transformation, and cultural change.
•Experience engaging C-level executives and senior healthcare leaders.
•Experience leading support organizations for complex enterprise software portfolios, preferably in healthcare.
•Bachelor’s degree in healthcare, Computer Science, or a related field; ITIL certification is preferred.

Experience:8+ yearsEnterprise software support

Education:Bachelor's in healthcare, Computer Science or a related field

Skills:Executive leadershipCustomer-first mindsetOperational excellenceStakeholder managementOrganizational transformation

Certifications:ITIL

Languages:English

Tech Stack:ITILAutomationOperational analytics

Company Brief

InterSystems

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Cambridge, United States

Founded: 1978

Website LinkedIn