Email Support Representative (Remote) (1)

Qureos
Los Angeles
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Detail-oriented","Communication","Multitasking","Problem-solving","Independent working"]

Provide high-quality customer service via email by responding to inquiries quickly and accurately. You’ll help customers with account issues, billing questions, product information, and troubleshooting, while resolving concerns and escalating complex cases when needed. Maintain detailed records of interactions and follow guidelines for tone, accuracy, and response times to ensure customer satisfaction in a 100% remote environment.

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FursaFursa
Qureos
Qureos
1 week ago

Email Support Representative (Remote) (1)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide high-quality customer service via email by responding to inquiries quickly and accurately. You’ll help customers with account issues, billing questions, product information, and troubleshooting, while resolving concerns and escalating complex cases when needed. Maintain detailed records of interactions and follow guidelines for tone, accuracy, and response times to ensure customer satisfaction in a 100% remote environment.
Location: Los Angeles
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond to customer emails in a timely, accurate, and professional manner.
  • •Assist with account issues, billing questions, product information, and troubleshooting.
  • •Resolve customer concerns and provide effective solutions.
  • •Escalate complex cases to appropriate teams when needed.
  • •Maintain detailed and accurate records of customer interactions.

Pay and Benefits

Perks:Remote WorkPaid Training

Key Requirements

  • •Strong written communication skills (grammar, spelling, clarity).
  • •Ability to multitask and manage multiple email cases.
  • •Basic computer skills and familiarity with email platforms.
  • •Problem-solving and critical thinking skills.
  • •Ability to work independently in a remote environment.
Skills:Detail-orientedCommunicationMultitaskingProblem-solvingIndependent working
Tech Stack:ZendeskFreshdeskSalesforceEmail platforms

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn